Senior IVR Developer

Contract Term: 9 months, renewable

Start Date: ASAP

Work Model: Canada Hybrid

Years of Experience: ideally 4+ years of DTMF IVR Development experience

We are seeking experienced Senior IVR Developers to support the development, enhancement, and maintenance of DTMF and Conversational AI Voice Bot solutions within a large-scale Contact Center Transformation program. Resources will be responsible for building, testing, supporting, and optimizing IVR applications while integrating with enterprise platforms and backend systems.

Top 3 Skills

Cisco CVP / Cisco Call Studio

Java Development & API Integrations

IVR Development (DTMF and Voice Bot Solutions)

Additional Required Qualifications

Hands-on experience with Cisco CVP, Call Studio, and VXML Server.

Strong Java development experience.

Experience integrating applications using REST APIs, OAuth2, and XML Web Services.

Experience with UCCE / ICM integrations and routing.

Solid understanding of Agile delivery methodologies.

Nice-to-Have Qualifications:

Google Dialogflow experience.

Microsoft Voice Bot technologies.

Speech Analytics and NLU tuning experience.

AWS, Azure, or Google Cloud experience.

Experience with JIRA, Cyara, and Confluence.

Financial Services industry experience.

Key Responsibilities

Develop and support DTMF and Voice Bot IVR applications.





Build, test, maintain, and optimize IVR solutions.

Collaborate with Solution Architects and Delivery Leads.

Develop integrations with backend systems and APIs.

Participate in Agile development and production support activities.

Create high-quality, reusable, and maintainable code.

Support deployment, testing, and ongoing platform enhancements.

Technical Environment

Cisco CVP

Cisco Call Studio

VXML Server

Java

REST APIs

OAuth2

XML Web Services

Microsoft SQL Server

UCCE / ICM

Apache Tomcat

Agile Delivery

Client-Facing Expectations:

Collaborate with business and technical stakeholders.

Participate in solution design and technical discussions.

Support integration and implementation activities.

Work closely with architects, delivery leads, and development teams.

Provide ongoing support and enhancement recommendations for IVR solutions.

Key Deliverables

Development and support of DTMF IVR applications.

Conversational AI and Voice Bot solutions.

Backend integrations and API connectivity.

Unit testing, optimization, and defect resolution.

Production support and maintenance activities.

Reusable, scalable, and high-quality code delivery.

End-to-end support of Contact Center transformation initiatives.

📌 Senior IVR Developer (Canada)
🏢 Experis
📍 Canada