Drive AI transformation as a Senior Manager in Global Operations with Manulife in Toronto. Focus on Model Risk Management and Responsible AI Governance across multiple countries in a hybrid work model. Manulife is seeking a seasoned Senior Manager to support its Global Operations AI mandate.

This position requires expertise in AI governance, model risk management, and operational risk within a regulated financial services environment. You will coordinate projects across 14 countries, ensuring timely execution while guiding Tech and Operations teams on MRM obligations. Key Responsibilities:

- Enable Model Risk Management for AI model owners
- Manage governance reviews and documentation for AI initiatives




- Translate regulatory requirements into practical guidance
- Coordinate global portfolio activities and escalations
- Monitor progress on AI workforce and reskilling efforts

Requirements:

- 6+ years in AI governance or model risk management
- Experience with regulatory frameworks and compliance
- Robust organizational and analytical skills
- Proficient in AI tools for reporting and governance
- Ability to manage multiple global workstreams

Deliver impactful governance and AI insights while leading transformational initiatives at Manulife.

📌 Senior Manager, AI Operations at Manulife (Toronto)
🏢 Manulife Financial
📍 Toronto