We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey.

Conversational

Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.

Quality: conversations that feel authentic and on-brand.

Experience: effortless shopping from chat to checkout. Re-engagement: personal, 1-1 dialogue instead of noisy marketing. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

We're looking for a Senior Partnerships Manager to manage and grow relationships with our agency partners including ISVs, BPOs, development, digital marketing and e-commerce agencies. In this role you will take ownership of the North America region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the North America sales and success teams. You'll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies.

Own and grow a portfolio mid-market and enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment. Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives. Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.





Drive partner-sourced and partner-influenced pipeline, actively managing prospect follow-up and reporting. Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.

Represent

Gorgias at industry conferences and travel regularly (~25%) - be 'the face' of Gorgias in North America. Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders. 3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic account management. ~ Have a strong network in the North America e-commerce community, bonus points if you're a big name in the Shopify ecosystem. ~ A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes. ~ Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model. Our teams use it every day to research, write, analyze, code, and craft better customer experiences.

Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes.

For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity & Inclusion at Gorgias

📌 Senior Manager, Business Development and Strategic Partnerships (Toronto)
🏢 Gorgias
📍 Toronto