Drive exceptional customer experiences as BMO's Senior Manager for Customer Onboarding and Early Tenure. This hybrid role in Toronto emphasizes strategic vision and journey management for customer growth. As a Senior Manager, you will lead the development of strategies that support onboarding new customers, particularly newcomers to Canada, ensuring they build primary banking relationships quickly and effectively.

This role demands collaboration with various departments to optimize customer touchpoints, improve engagement, and measure success through performance metrics. Key Responsibilities:

- Own strategy and roadmap for onboarding and early tenure journeys
- Enhance early customer activation and cross-sell initiatives




- Collaborate with analytics and marketing for customer insights
- Design personalized experiences for Recent to Canada clients
- Manage delivery of customer journey optimization initiatives Requirements:
- 7+ years of experience in customer strategy or marketing
- Demonstrated leadership in managing complex programs
- Expertise in customer journey design and analytics
- Strong communication and influence across teams
- MBA or advanced degree preferred Make a significant impact at BMO by leading innovative customer journey practices and enhancing customer relationships.

📌 Senior Manager for BMO Customer Journeys (Toronto)
🏢 BMO
📍 Toronto