In this role, you will work closely with the AVP and Director to support execution of the Global Operations AI mandate across strategy, transformation, product delivery, people strategy, and responsible AI governance. A core part of this role is enabling Tech and Operations teams - who are increasingly building and owning AI models through low-code/no-code and vendor solutions - to understand and fulfill their first-line Model Risk Management obligations.

Model Risk Management Enablement: Provide guidance to Tech and Operations model owners on first-line MRM obligations. Support model documentation, submissions, monitoring, and ongoing compliance activities.

Responsible AI Governance: Manage governance reviews and evidence coordination for AI initiatives. Partner with Risk, Legal, Compliance, and Privacy teams to obtain approvals, resolve issues, and maintain documentation aligned with enterprise standards.

Regulatory Navigation: Translate regulatory and policy requirements into practical guidance for AI teams across regions and business segments.

Global Coordination: Coordinate portfolio activities across 14 countries, including intake management, reporting, escalations, and cross-country collaboration.

Target & Benefit Tracking: Track portfolio targets and benefit realization, identify variances, and provide progress reporting to senior leadership.

People Strategy Execution Support: Monitor AI workforce and reskilling initiatives, track progress, identify risks, and elevate issues as needed.

Strategic Research & Synthesis: Conduct market, regulatory, and competitive analysis, delivering concise insights and recommendations to support leadership decisions. AI-Augmented Delivery: Leverage AI tools and automation to improve reporting, documentation, and executive communications, while sharing best practices across the team.

Continuous Improvement: Drive process improvements across governance,



documentation and coordination activities to increase efficiency and reduce rework. 6+ years of experience across AI governance, model risk management, compliance, operational risk, or technology risk in a regulated financial services environment. ~ Demonstrated experience supporting or coordinating first-line model risk obligations - including model inventory management, risk tiering, documentation requirements, and ongoing monitoring commitments. ~ Demonstrated experience in Responsible AI governance, including ownership of governance reviews, working knowledge of OSFI guidelines and privacy frameworks, and the ability to lead evidence coordination independently. ~ Practical understanding of AI/ML risks - bias/fairness, explainability, robustness, data privacy - and how governance requirements translate into delivery evidence. ~ comfortable managing multiple concurrent workstreams across global teams. ~ able to synthesize complex information for senior audiences. ~ Demonstrated ability to work independently, prioritize competing demands, and drive to resolution without constant direction. ~ Hands-on experience using AI tools for research, synthesis, reporting, and content generation;

Experience supporting governance and MRM for GenAI and LLM-enabled solutions, including evaluation approaches and monitoring considerations for large language models. Familiarity with low-code/no-code AI tools and vendor model governance - understanding the MRM implications of model ownership shifting to non-specialist teams.

Experience with enterprise governance tools, model registries, or risk management platforms.





Experience supporting AI transformation programs across multiple geographies or business units. Understanding of people strategy, reskilling, or workforce transformation programs in a tech/operations context. Relevant certifications in risk, privacy, compliance, or AI ethics are an asset.

We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words. 129,400.00 CAD - $179,400.00 CAD Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille.

Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande.

Le poste annoncé correspond à une vacance existante.

📌 Senior manager, global operations ai (Toronto)
🏢 Société Financière Manuvie
📍 Toronto