Drive client satisfaction as Senior Manager in Client Services for DRMG in Oakville, Ontario. This role emphasizes process optimization and strategic client support to enhance the customer journey. Step into a permanent, full time role that asks you to lead the Client Services department, focusing on implementing best practices and ensuring high-quality client interactions.

The Senior

Manager will be instrumental in shaping customer retention strategies through effective team management and operational excellence. Key Responsibilities:

- Lead and develop Client Services and Graphics teams
- Optimize the full client journey and analyze feedback loops
- Establish Service Level Agreements and key performance indicators




- Oversee smooth project transitions across departments
- Handle escalations and maintain positive client relations Requirements:
- Post-secondary education in Business Administration or related discipline
- Minimum 5 years in account management, including 2-3 years managing teams
- Familiarity with print or marketing industries
- Expert in CRM systems and data governance
- Excellent communication and conflict resolution skills Elevate the client experience at DRMG as you foster a culture of excellence and satisfaction.

📌 Senior Manager in Client Services at DRMG (Oakville)
🏢 Socket.dev
📍 Oakville