Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit .

What we offer:

- Work-life flexibility
- Hybrid work environment
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts
- *subject to employment agreement

Job Summary:

The Junior Help Desk Analyst provides on-site support to our Help Desk team based in Vancouver. This is a hands-on role focused primarily on hardware cleanup, equipment auditing, laptop preparation, secure device wiping, recycling coordination, and basic workstation support.

This role would be a good fit for someone looking to gain practical IT support experience, such as a technology student, recent graduate, or someone with basic computer hardware and troubleshooting experience. The role does not require advanced technical experience but requires a high level of comfort working with computers, following documented processes, staying organized, and asking questions when needed.

What you'll be doing:

- Clean up and organize the Help Desk work area,



including auditing hardware, equipment, accessories, and devices currently stored or waiting to be processed.
- Review computers and laptops that have been set aside to determine whether they are outdated, no longer usable, eligible for reuse, or ready for recycling.
- Follow the approved process to securely wipe devices using Blancco before they are recycled or redeployed.
- Prepare devices that are still under warranty and suitable for reuse, including confirming physical condition, completing security wipe procedures, and identifying whether warranty repairs are required.
- Coordinate or assist with warranty repair steps for reusable laptops that have hardware issues.
- Build and prepare recent laptops for deployment to new employees or existing users who are exchanging old or broken devices.
- Assist with laptop swaps, including preparing replacement equipment and ensuring returned equipment is handled properly.
- Audit all Vancouver office hot desks to confirm that local network connections, docking stations, monitors, power, and related peripherals are working as expected.
- Maintain accurate records of equipment reviewed, wiped, recycled, repaired, reused, or deployed.
- Assist other Help Desk team members with onsite support tasks as needed.
- Support basic hardware, software, printer, phone, and device-related work where appropriate.




- Participate in project-related and operational cleanup tasks as assigned

What you'll have:

- Basic knowledge of computer hardware, laptops, monitors, docking stations, cables, and common peripherals.
- Comfort working with Windows laptops and following step-by-step technical instructions.
- Strong attention to detail, especially when tracking equipment status and following secure wipe procedures.
- Good organizational skills and the ability to keep work areas clean, labeled, and easy to manage.
- Good communication skills and willingness to ask for help when something is unclear.
- Ability to follow established Help Desk standards and security procedures.
- Reliability and accountability when handling company equipment.
- Interest in learning more about IT support, device lifecycle management, and corporate hardware processes.
- Previous help desk, desktop support, co-op, school lab, retail tech, or personal computer repair experience would be an asset, but is not required.
- Experience with inventory tracking, laptop imaging, or asset management would be helpful.
- Experience with Blancco or other secure wipe tools would be an asset, but training can be provided.

Nice to Have

- Enrolled in or recently completed a technology, computer science, information systems, or related program.
- Basic troubleshooting experience with laptops, docking stations, monitors, and network cables.
- Familiarity with ticketing systems or inventory tracking.
- Interest in hardware lifecycle management, endpoint support, or IT operations.
- Basic understanding of data security and why devices must be securely wiped before reuse or recycling.

Hourly rate: $22.00-$25.00 The hourly range represents the job r

#J-18808-Ljbffr

📌 Junior Helpdesk Analyst, 3 month term-(Hybrid) (Vancouver)
🏢 Central1resources
📍 Vancouver