Position InformationDepartment: YMFC-CALocation: 480 Gordon Baker Road (Hybrid)Status: Full TimeReports to: Manager, Asset PerformanceSummary of ResponsibilitiesThe Primary focus for the Team Lead – Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner. This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks: payment processing (cheques, online banking, credit card payments, refunds), payout letters, lien discharges & renewals, collections letters (all stages), loan renewals (restructuring / activation), remarketing / recovery (title documentation, post auction LMS updates, court documentation); processing insolvency documents.Other duties will be assigned on an as needed basis.Key Duties & ResponsibilitiesProvide a high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFSAct as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report (30%)Maintain regular communication with YMCA shared services (accounting) certifying accurate & effective processing / reconciliation of transactions relating to customer accountsPrepare administration reports, presentations,



and summaries; maintain accurate& up-to-date records databases; ensure proper filing and documentation of critical organizational information for both customer service and collections.Participate in special projects as required.Conduct team meetings as required.Experience RequirementsDegree/Diploma: DiplomaProgram of Study: GeneralYears of Experience: 3-5 yearsType of Experience: Supervisory role within a call center environmentSkills and AbilitiesSuperior organizational skillsEffective coaching/mentoring skillsTeam playerHigh attention to detailStrong written and verbal communication skillsAbility to handle multiple responsibilities in a fast-paced environmentFully bilingual (French and English) is mandatoryExpected Salary Range$60,000 - $75,000 per annum (base salary). Final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity.Benefits100% employer‑paid health and dental benefitsEmployee assistance programCorporate bonus incentive + sales bonus (for applicable roles)RRSP with employer DPSP match (up to 5% of base salary)Employee‑paid STD, LTD, and life/dependent insuranceParental/maternal leave top‑up programsProduct experience/engagement eventsEmployee recognition program (Accelerate Together)Educational assistanceEmployee product purchase and rental program perksKando‑driven corporate culture, recognized as a top GTA employerArtificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Administration Team Lead (Winnipeg)
🏢 BDO
📍 Winnipeg