Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.
We are currently looking for a level 3 help desk/support technician to join our team.
Employee will be responsible for remote support of various customer sites and networks.
Responsibilities include, but are not limited to:
- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
- Mentor and assist lower tier technicians
Strong working and practical knowledge of networking, VoIP and M365/Azure required. At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.
Employee must hold a valid drivers license in positive standing.
Benefits program available.
In person position.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you willing to take a required skills test as part of the interview process?
- I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.
Experience:
- Technical Support: 10 years (required)