About the Role:

Charlottetown is known for its strong business community and collaborative working environment. At Silvercrest Business Solutions, we bring that same practical and professional approach to the way organizations manage their day-to-day operations.

We are looking for a Senior Operations Manager (m/f/d) who can take ownership of operational performance across our business. You will work closely with internal teams, clients, and senior stakeholders to improve processes, strengthen service delivery, and ensure that operational priorities are executed efficiently.

You are not simply maintaining existing processes. You will identify opportunities for improvement, establish practical operating standards, and help teams work more effectively. You will be a key point of contact for operational planning, performance monitoring, and cross-functional coordination.

Why Work With Us?

The Workplace: Our Charlottetown office provides a skilled and collaborative setting where teams can focus on solving business challenges and delivering measurable results.

Operational Influence: You will have meaningful input into process improvement, resource planning, service delivery, and operational decision-making from the beginning.

Modern Business Practices: We use structured reporting, digital workflow tools, performance dashboards, and collaborative platforms to keep teams aligned and accountable.

Professional Growth: We support ongoing professional development through training, industry learning opportunities, and exposure to a broad range of operational projects.

Key Responsibilities:

Operations Management: Oversee daily business operations and ensure processes are completed efficiently, accurately, and according to established standards.

Process Improvement: Identify operational bottlenecks and develop practical improvements that increase productivity, quality, and service consistency.

Team Leadership:



Provide guidance and mentorship to operations specialists and coordinators. Support performance development, workload planning, and team collaboration.

Performance Management: Monitor operational KPIs, prepare performance reports, and identify trends requiring corrective action or additional resources.

Cross Functional Coordination: Work with finance, client services, human resources, and other departments to coordinate operational priorities and resolve issues.

Stakeholder Management: Communicate operational plans, recommendations, and performance updates to clients and internal management.

Resource Planning: Assist with staffing, scheduling, workload distribution, and operational capacity planning to support business requirements.

What We Are Looking For

Experience: 6+ years of experience in operations, business administration, service delivery, or a related field, with at least 1-2 years of experience leading, mentoring, or coordinating teams.

Leadership: You have demonstrated the ability to guide teams, manage competing priorities, and make sound operational decisions in a professional environment.

Process Management: You understand how to evaluate workflows, identify inefficiencies, and implement practical process improvements.

Analytical Skills: You are comfortable working with operational reports, KPIs, performance data, and business metrics to support decision-making.

Communication: You can clearly communicate recommendations and operational priorities to employees, clients, and management.

Technology: Comfortable using Microsoft Office, Excel, collaboration platforms, workflow management systems, and business reporting tools.

Mindset: You are organized, pragmatic, accountable, and comfortable taking ownership of complex operational responsibilities. You know when a process needs improvement and when a practical solution is better than unnecessary complexity.

Pay: $112,341.00-$127,600.00 per year

Work Location: In person

📌 Senior Operations Manager (Charlottetown)
🏢 Silvercrest Business Solutions
📍 Charlottetown