At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

We are looking for a Product Designer to help elevate the core capabilities of our email and ticketing platform. You'll have the opportunity to design intuitive, scalable experiences that empower support teams to work more efficiently while enjoying the flexibility and control they need. By collaborating closely with Product Management, Engineering, Content Design, Research, and fellow designers, you will be instrumental in expanding essential capabilities that cater to a diverse range of customers, from small startups to large enterprises.

Contribute to the end-to-end design strategy for the ticketing platform, balancing simplicity with deep functionality. Collaborate closely with PMs, engineers, and data scientists to evolve workflow capabilities. Help define and refine interaction models that make complex workflows easy to configure and manage.

Present your ideas to stakeholders, defend design decisions and incorporate feedback into the design cycle. Partner with our Product and User Research, leverage insights to improve usability, adoption, and customer satisfaction. 5+ years of experience in SaaS product design, with a background in enterprise UX.



~ Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience. ~ Ability to design scalable, data-driven experiences for complex products, demonstrating systems thinking—balancing flexibility with ease of use in energetic rule-based interfaces. ~ Bonus: Experience with customer support platforms, ticketing systems, setup management. This position may also be eligible for bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk.

These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully.

📌 Senior Product Designer - User Experience (Madison)
🏢 Zendesk
📍 Madison