As a Senior Program Manager , you will lead the execution of key initiatives within Lightspeed's Performance Marketing business portfolio, driving strategic progress, operational efficiencies, and measurable growth. You will play a critical role in advancing performance marketing initiatives that strengthen customer acquisition, optimize marketing investments, and drive sustainable business growth. Additionally, you will support stakeholders in applying best practices for program execution while building strong relationships with senior leaders to drive alignment on high-priority initiatives.

You will work closely with Marketing, Growth, Sales, Finance, and other cross-functional partners to identify opportunities, remove roadblocks, and ensure performance marketing programs are delivering against business objectives.

Given

Lightspeed’s dynamic environment, adaptability is key—you will proactively respond to shifting business needs, supporting both the GTM team and Lightspeed’s broader strategic goals as market conditions and opportunities evolve. to support organization performance and delivery of the Lightspeed strategy. Partner and collaborate with Sponsors, Senior leaders, business leads, and stakeholders, to achieve key business and financial success metrics for programs and initiatives, ensuring business and financial alignment. A solid understanding of performance metrics and commercial outcomes with every program Ability to use change management principles to ensure programs can adapt in response to evolving strategies or shifting priorities from Program Steering groups.

Team up collaboratively, as required, with Business Leads and commercial modelling /analysts; Effectively utilize program delivery tools and techniques, encompassing initiation, scope definition, governance, metrics tracking, milestone setting, deliverables management, task allocation, resource planning,



sponsor expectation management, risk mitigation, interdependency management between teams, change management, and post‑mortem analysis. Proactively assist with identifying areas of improvement for the Lightspeed Program Management craft and practice.

Background in facilitating, and working across multiple teams building strong stakeholder relationships, collaboratively, for outstanding business and individual outcomes. ~ Experience working within an in‑house program manager role, focused on performance marketing, with a strong understanding of customer acquisition, campaign performance, marketing channels, and the key metrics that drive growth and ROI. ~ Ability to partner with Marketing, Growth, Sales, Finance, and other cross‑functional teams to execute performance marketing initiatives and translate data and insights into measurable business outcomes. ~ Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment. ~ Robust proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates. ~ Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies. ~ Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data‑driven actions and outcomes.



~ A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities #Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Senior Program Manager, Performance Marketing (Montreal)
🏢 Lightspeed Commerce
📍 Montreal