Manage all day-to-day team operations

Manage Commercial Insurance operations in the branch to achieve growth and profitability targets

Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book-of-business quality, and expenses

Communicate, implement, and monitor strategies to attain goals and objectives

Collaborate with Commercial Insurance Managers and Team Leads to ensure service and sales meet expected standards

Analyze and resolve quality, customer service, and sales problems with Branch Managers

Lead staffing and team leadership, motivate staff, and keep frontline employees informed of changes and new directions

Develop succession plans for key positions

Oversee team administration, including IT, payroll, and human-resource changes and management

Coach, guide, and provide performance feedback to direct reports

Facilitate continuous learning and development

Support branch marketing, advertising initiatives, and sales trade shows

Requirements

5–8 years or more of insurance industry experience

Extensive commercial lines experience

Minimum 3 years of management experience

CIP, CRM, or CAIB designation preferred

Knowledge of Brokerage Management services and tools, including EPIC

Strong customer focus and understanding of internal and external customer needs

Solid communication and people skills





Ability to handle multiple priorities successfully

Strong analytical and organizational skills

Must be eligible to work in Canada from the anticipated start date and throughout employment

Responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or related support

Core Competencies Demonstrates extensive experience in managing Commercial Insurance operations, focusing on growth and profitability while ensuring high standards of customer service and team performance. Proficient in analyzing operational metrics and implementing strategies to achieve business objectives.

Highest-signal resume keywords

Commercial Insurance Management

Team Leadership

Analytical Skills

Customer Focus

Brokerage Management Tools

ATS Optimization Keywords Hard Skills

Commercial Lines Experience

Performance Feedback

Operational Analysis

Succession Planning

Revenue Management

Soft Skills

Strong Communication Skills

Motivational Leadership

Organizational Skills

Problem-Solving Skills

Collaboration

Certifications & Qualifications

CIP

CRM

CAIB

Industry Keywords

Insurance Industry Experience

Customer Service

Sales Standards

Team Administration

Marketing Initiatives

Tools & Technologies

EPIC

Brokerage Management Services

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📌 Branch Manager, Commercial Insurance (Montreal)
🏢 Jobtailor
📍 Montreal