Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for a Senior Distribution Supervisor/ Assistant Manager to join our scaling organization.

What’s Important To Us

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork .

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Senior Distribution Supervisor/ Assistant Manager to join in our Distribution team at our Markham headquarters. Take part in joining an exciting career in a booming industry!

Overview

The Senior Distribution Supervisor / Assistant Manager is responsible for leading distribution operations with a primary focus on picking performance, service level execution, and team development.

This Role Ensures

100% on-time execution aligned with shipping cutoffs
≥98% OTIF (On-Time In-Full)
≥99.5% order accuracy

Acting as the second-in-command to the Distribution Manager, this position requires a highly hands-on leadership approach, with robust presence on the warehouse floor to drive execution, coach team members, and resolve operational issues in real time.

The role combines execution excellence, people leadership, and data-driven decision-making to support both day-to-day operations and long-term continuous improvement.

Key Responsibilities

Picking Operations Leadership (Primary Focus)
Lead daily picking operations with strong floor presence
Ensure:
100% on-time execution aligned with carrier cutoffs
≥99.5% picking accuracy
Monitor real-time performance and resolve delays proactively
Enforce strict adherence to SOPs and RF scanning discipline
Optimize picking workflows, batching, and task execution
Service Level Ownership (OTIF & Accuracy)
Own and deliver:
OTIF ≥98%
Accuracy ≥99.5%
Identify at-risk orders and intervene before failure
Conduct root cause analysis on:
Late shipments
Picking/fulfillment errors
Implement corrective and preventive actions
Cross-Functional Operations Leadership
Coordinate across:
Receiving
Inventory / Downstocking
Transfers
Packing & Shipping
Ensure alignment to prevent bottlenecks and delays




Step in to lead any function when required
Team Leadership & Development
Provide hands-on coaching on the warehouse floor
Develop team capability in:
Accuracy and productivity
WMS / RF system usage
Process discipline
Address performance gaps and build consistency
Support development of future leads and supervisors
Process Discipline & SOP Enforcement
Enforce strict adherence to operational SOPs
Maintain discipline in:
Task execution
Inventory handling
Order fulfillment processes
Drive a zero-tolerance culture for errors impacting service
Capacity Planning & Operational Control
Monitor daily volume and forecast workload
Adjust labor and resources to prevent bottlenecks
Manage:
Labor allocation (zones, tasks, priorities)
Overtime planning and scheduling
Ensure optimal staffing aligned with operational demand
Exception Management & Problem Solving
Manage operational issues including:
Inventory discrepancies
Partial orders
Transfer issues
Shipping delays / carrier constraints
Coordinate with:
Order Desk
Inventory Control
Human Resources (staffing, hiring, onboarding)
Customer Service
Take immediate action to minimize service impact
Continuous Improvement & Efficiency
Analyze operational performance:
Productivity
Accuracy
OTIF trends
Identify and implement improvements in:
Workflow efficiency
Picking optimization
Process standardization
Support automation readiness and system enhancements
Leadership Backup & Decision-Making
Act as backup to the Distribution Manager
Lead operations independently when required
Make real-time decisions on:
Labor allocation
Order prioritization
Escalations
Ensure operational continuity at all times
Data Analysis & Reporting
Utilize Excel to:
Track KPIs (OTIF, accuracy, productivity)
Identify trends and risks
Prepare reports for:
Daily/weekly performance reviews
Management updates
Maintain:
KPI dashboards
Exception logs
Use data insights to drive actions and improvements

Qualifications And Skills

Must-Have

3–5+ years in warehouse/distribution operations
Proven leadership experience (Supervisor or above)
Strong expertise in picking operations
Cross-functional warehouse exposure
WMS / RF system experience




Strong Excel and analytical skills
Strong problem-solving and decision-making ability
Hands-on leadership approach

Nice-to-Have

NetSuite / RF Smart experience
Multi-site operations experience
Lean / Continuous Improvement background
Automation or system project exposure

Core Competencies

Hands-On Leadership
Ownership & Accountability
Team Development & Coaching
Data-Driven Decision Making
Analytical Thinking
Operational Awareness
Decision-Making Under Pressure
Process Discipline
Continuous Improvement Mindset
Communication

Success Measures: (KPIs)

On-Time Execution: 100%
OTIF: ≥98%
Picking Accuracy: ≥99.5%
Productivity (Lines per Hour)
Order Cycle Time
Error Rate: Team Development & Performance

What You Can Expect From Pacific Smoke International

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus
Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
Threeweeks of Vacation
Awards for top performers and employee tenure
A unique opportunity to build, grow and leave your impact on the industry
To work with a group of people who are humble, supportive, and care about our customers
Product at distributor pricing to all employees
Company events
EAP (Employee Assistance Program) Program

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

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📌 Distribution Supervisor (Ontario)
🏢 Pacific Smoke International
📍 Ontario