Role Summary
The Senior Manager, Business Applications Services is a senior IT leadership role accountable for the end‑to‑end ownership, governance, and evolution of mission‑critical business application services supporting finance, supply chain, operations, and customer platforms. Operating within a service‑based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are stable, reliable, scalable, secure, cost‑effective and continuously improving.

Scope of Responsibility

JDE ERP Platform

Körber WMS Platform

CRM Platform Services (Zoho/Salesforce)

Business Application Operations & Enhancements

Vendor / Package‑based Applications (Cloud & SaaS ecosystem)

Key Accountabilities
Service Ownership & Accountability

Own end‑to‑end service health, including availability, performance, and reliability

Define and manage service KPIs:

Application availability

Incident aging

Release predictability

Business satisfaction

Ensure clear ownership of risk, backlog, and service outcomes

Act as escalation point for critical incidents and service disruptions

Application Lifecycle & Roadmap Leadership

Define and continuously evolve a 3‑year Business Applications roadmap

Lead:

Application rationalization

Technical debt reduction

Align roadmap to business priorities, financial targets and digital transformation objectives

Delivery Oversight & Release Governance

Ensure structured governance for enhancements, configuration changes and medium‑size change delivery

Oversee release planning, cadence, and deployment stability

Partner with IT Delivery (PM CoE) while retaining service accountability for outcomes

Business Partnership & Stakeholder Alignment





Act as primary IT partner to Finance, Supply Chain, Operations and Commercial stakeholders

Translate business priorities into clear service roadmaps and backlog priorities

Lead governance forums and provide:

Service health reporting

Risk visibility

Investment recommendations

Operational Excellence & Continuous Improvement

Drive mature practices across incident and problem management, root‑cause elimination, monitoring and service observability

Establish automation‑first mindset for support processes and application operations

Improve service maturity toward predictable, data‑driven operations

Team Leadership & Organizational Development

Lead and develop Platform Team Leads (JDE, Körber, CRM) and application support and development teams

Build a high‑performing organization with clear accountability, strong engineering practices and continuous skill development

Experience
Required Experience & Qualifications

10+ years in IT with experience in enterprise applications leadership, ERP/WMS/CRM ecosystems

Proven experience as Service Owner, Application Manager, or similar

Experience operating in service‑based or product‑based IT models (ITSOM preferred)

Technical & Domain Knowledge

Solid understanding of ERP (JDE preferred), WMS (Körber or similar), CRM platforms

Knowledge of application lifecycle management,



integration patterns, and cloud/SaaS ecosystems

Leadership Competencies

Executive‑level communication and stakeholder management

Strong governance and decision‑making capability

Ability to translate business strategy into technology outcomes

Why Join Us

Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short‑ and Long‑Term Disability

Wellness Incentive Program and Employee Assistance Program

RRSP / 401(k) matching program

Work‑life balance: flextime, summer hours, paid vacation, and personal time off

A casual, fun, and collaborative work environment

Lively social calendar with a variety of activities

Generous employee discounts on our products

Ongoing learning and development opportunities

Opportunity to work alongside a highly talented, high‑performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‑being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal‑opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status or any other protected status under applicable law.

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📌 IT - Senior Business Applications Services Manager (Quebec City)
🏢 JAM Industries
📍 Quebec City