Join eSentire as a Senior Technical Support Specialist, providing expert Tier-2 support for Managed Detection and Response. Engage with customers to resolve complex cybersecurity issues in real time. In this pivotal role, you will be a frontline responder to client challenges, leveraging your 5+ years of experience in IT support.

You will analyze issues with Network products and provide tailored solutions while maintaining a strong focus on the client experience and quality service. Key Responsibilities:

- Address client inquiries related to eSentire’s security offerings
- Perform live troubleshooting during client calls
- Work closely with technical teams to resolve escalated issues
- Document all support interactions for knowledge management
- Guide clients in implementing industry best practices Requirements:
- Minimum 5 years in enterprise technical support
- Bachelor’s degree in Computer Science or equivalent
- Robust grasp of networking and IT technologies
- Experience in troubleshooting APIs and integrations
- Excellent communication and analytical skills Utilize your technical expertise to deliver top-notch support at eSentire and protect clients from cyber threats.

📌 Senior Technical Support Specialist Role (Ontario)
🏢 eSentire
📍 Ontario