Provide senior operational leadership across a multi-property portfolio, ensuring consistency in guest experience, service delivery, financial performance, and operational execution
Partner with ownership and senior leadership to translate growth vision into clear operating priorities, scalable systems, and measurable outcomes
Lead, mentor, and develop General Managers and senior property leaders, building a high-performing leadership culture rooted in accountability, service excellence, and commercial discipline
Establish and implement brand standards, service philosophies, operating procedures, and quality assurance practices that reflect the organization’s upscale lifestyle positioning
Elevate the guest experience across the portfolio by optimizing service, operational flow, property design touchpoints, and team engagement
Oversee hotel openings, brand conversions, renovations, repositioning initiatives, and the integration of new assets into the portfolio
Build scalable operational frameworks, reporting rhythms, performance tools, and leadership structures to support ongoing expansion
Drive portfolio-level financial performance, including profitability, revenue growth, GOP, EBITDA, labor management, forecasting, budgeting, and operational efficiency
Partner with sales, marketing, revenue management, finance, development, construction, and property teams to align brand vision with commercial strategy and operational execution
Assess property performance and market opportunities, providing strategic recommendations on investments, staffing models, service enhancements, and long-term growth priorities




Foster a culture of excellence by reinforcing service standards, leadership accountability, talent development, and a strong sense of ownership at the property level
Support future acquisitions and development opportunities through operational insight during due diligence, transition planning, and post-acquisition integration
Serve as a trusted advisor to ownership, bringing sound judgment, practical solutions, and executive-level leadership to a quick-growing, entrepreneurial hospitality platform
Requirements The Ideal Candidate
15+ years of progressive hospitality leadership experience
Significant multi-property operational leadership experience
Background in Luxury, Upper Upscale, or Upscale hotel segments
Experience in lifestyle, boutique, independent, branded, or full‑service hotel environments
Proven success opening, repositioning, converting, or scaling hotels and hospitality brands
Experience leading General Managers and senior property‑level leaders
Strong financial and commercial acumen, including P&L; management, budgeting, forecasting, labor management, and profitability improvement
Experience working directly with ownership, investors, or senior executive stakeholders




Deep understanding of brand standards, service culture, guest experience, and operational excellence
Strategic, hands‑on, and comfortable operating in an entrepreneurial, ownership‑led environment
Confident communicator with the ability to influence, coach, challenge, and align teams across multiple markets
Leadership Attributes Visible, credible, and hands‑on hospitality leader
Strong coaching, mentoring, and team development capabilities
Able to create accountability while maintaining a positive and engaging culture
Commercially minded with a strong understanding of hotel economics and portfolio performance
Skilled at building structure, standards, and systems in a growing organization
Able to balance brand consistency with the unique character of individual properties
Strong communicator with excellent judgment and stakeholder management skills
Energized by growth, change, and the opportunity to build something meaningful
Corporate Culture This is an exceptional opportunity for a senior hospitality leader who wants to do more than manage an existing platform. The Vice President, Operations & Brand Development will have a direct voice in shaping the operating structure, service culture, brand standards, leadership expectations, and growth strategy for a distinctive upscale lifestyle hotel portfolio.
For an executive who thrives in a builder environment and wants to leave a lasting mark on an emerging hospitality brand, this is a compelling next chapter.
Confidential inquiries welcome.

#J-18808-Ljbffr

📌 Vice President, Hotel Operations & Brand Development (Ontario)
🏢 JRoss Recruiters
📍 Ontario