Position Summary:

We are seeking a professional and customer-focused Service Advisor to join our automotive dealership team.

Service

Advisor ensuresclear communication of customer needs and related workflow requirements. They co-ordinate repairs, maintenance and other service requests on a timely basis while maintaining accurate detailed records, including collection of diagnostic information. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage multiple tasks efficiently. Previous dealership experience and automotive knowledge are an asset for this position.

Key Responsibilities:

- Is responsible for establishing rapport and trust with customers.
- Documents vehicle problems by listening to customers describe them and by asking probing questions.
- Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs.




- Recommends additional maintenance and repair services to customers when appropriate.
- Should be capable of working independently, managing their own time and workflow.
- Dedicated to protecting themselves and others by working safely within the dealership and industry safety program/recommendations

Qualifications/Skills:

- Ability to receive customers with courtesy and efficiency
- Knowledge of appropriate telephone techniques
- Ability to answer customers' questions on the phone
- Ability to encourage vehicle service/maintenance and problem prevention with customers
- Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding
- Ability to properly document customer concerns on customer service orders
- Knowledge of warranty and service/insurance policies
- Ability to readily work with numbers, mathematics, high-dollar amounts
- Ability to estimate time of service or repair job for purposes of efficient scheduling
- Commitment to work safely, within the dealership safety program and industry standards for safe work

Valid Manitoba driver’s license with clean driving record. Job Types: Full time, Permanent

Benefits

- Company events
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Service Advisor (Winnipeg)
🏢 Murray Jeep Ram]
📍 Winnipeg