The Associate Consultant will be responsible for managing Group Annuity administration activities for various plans and play a role in managing client relationships. The successful candidate brings consultative skills, project leadership, pension and legislative knowledge to the role as well as the ability to apply best practices to successfully support the Group Annuity Administration Team.

Responsibilities
Client Relationship Management

Build and maintain excellent relations with client contacts

Participate in client meetings, as required

Ensure the team provides top-quality services to clients

Provide relevant information to clients on administrative issues and legislative requirements

Coordinate full spectrum of admin related services including web tools and call centre services

Use knowledge of client contract and scope of services for invoicing purposes

Escalate operational issues to Service Delivery Manager to help find solutions in a timely manner

Subject Matter Expertise

Verify benefit calculations, annual statements and other relevant reports in accordance with pension plan rules and applicable legislation

Review annual statements for compliance and consult with client regarding any custom changes

Manage potential escalations effectively for timely resolution; participate in system testing and ensure testing protocols are followed

Identify process improvement initiatives, present solutions to internal stakeholders and implement changes, where feasible

Attend internal training sessions to continue building knowledge of industry topics and trends

Project Management

Manage daily and year-end functions,



ensuring resources are assigned, deliverables are met and risks are identified and mitigated to meet internal standards and service level requirements

Lead special projects, as required

Collaborate with resources in other departments

Talent Management and Coaching

Function as a team leader, overseeing work of other team members

Conduct annual performance reviews and provide performance feedback on a regular basis

Act as a mentor, supporting growth and development of other team members

Conduct training sessions

Qualifications

Five - seven years of related DB Pension Administration experience

Post-secondary education; CEBS or PPAC designation is an asset

An independent, detail oriented, highly organized, accountable individual willing to take initiative and manage competing priorities

Strong knowledge of provincial pension and tax legislation

Exceptional customer focus with solid professional acumen

Excellent communication, project management, presentation and negotiation skills

Strong interpersonal, leadership and team building skills

Proficient knowledge of MS Word, Excel and PowerPoint

Experience with pension administration software

Bilingualism (English and French) is an asset

Salary
$65,000 - $90,000.



Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more...

Job Type
This is for a current vacancy.

Equal Employment Chance
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Note for Quebec Candidates
If knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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📌 Associate Consultant – Group Annuity Administration (Ontario)
🏢 TELUS Health
📍 Ontario