Become a Service Desk Analyst at Exchange Technology Services, ensuring high-quality technical support for clients in the vibrant IT sector of Winnipeg. Reporting to the Service Desk Manager, you will deliver vital technical support to end-users, troubleshoot issues, and provide exceptional customer service.

Your role will involve managing incidents and collaborating with clients to enhance their operational efficiency while working in a stimulating and diverse workplace. Key Responsibilities:

- Handle incidents and service requests promptly
- Keep comprehensive documentation of support activities
- Engage with clients for regular updates and feedback
- Deliver remote and onsite support for IT issues
- Assist in various IT Service tasks as needed Requirements:
- Degree or diploma in Information Technology or similar
- Familiar with MS Office and Microsoft technologies
- Experience with hardware building and repair
- Knowledge of Active Directory and Windows systems
- Previous experience in a Helpdesk environment is a plus Leverage your technical skills and customer service abilities to elevate client experiences at Exchange Technology Services.

📌 Service Desk Analyst Opportunity in Winnipeg
🏢 Exchange Technology Services
📍 Winnipeg