Advance your career with Hypertec as a Service Management Coordinator based in Montreal. Focus on continuous service improvement and cross-functional collaboration in a hybrid work workplace. In this role, you will assist in the development of streamlined service catalogues and manage requests using an ITSM platform like Jira Service Management.

Your insights will help define service quality measures and identify redundancies while supporting IT managers in aligning services with user needs. Key Responsibilities:

- Improve service catalogue development and intake processes
- Work with IT service managers for clear service definitions
- Analyze service requests and recommend actions
- Define service quality measures to enhance user satisfaction
- Identify inconsistencies in service workflows Requirements:
- Minimum of 3 years' experience in service coordination
- Experience with Jira Service Management or similar platforms
- Strong skills in critical thinking and process analysis
- Understanding of intake/request management practices
- Proven ability to articulate information clearly to various stakeholders Utilize your coordination and analytical skills to enhance Hypertec's service offerings.

📌 Service Management Role at Hypertec (Montreal)
🏢 Hypertec Group
📍 Montreal