Our Purpose

At Eco Medical Equipment, our purpose is to contribute to exceptional outcomes for our clients. We have been providing our clients with the right solutions and excellent service for over 40 years. At Eco, our vision is to be Canada’s largest, most trusted, family-owned provider of homecare, mobility, and accessibility solutions. Our team members are compassionate, dedicated, and customer-focused, and we are always looking for creative ways to improve our service.

We are looking for motivated team members who thrive in a service-first environment. Our customers are always our priority, and they rely on our team members’ care, commitment, and capabilities to improve their lives. Join the Eco team as a Service Writer at our Edmonton location and make a difference every day!

Your Contribution

As a Service Writer, you will play a key role in preparing estimates and invoices, managing communication with clients, therapists, and funding agencies, and maintaining detailed and accurate documentation. A day in the life of a Service Writer includes:

- Completion of repair estimate and/or invoice paperwork
- Confirm accurate client information on file
- Obtain manufacturer’s cost & retail pricing and communicate with Purchasing to update in Windward system if required.
- Submit repair estimates and claims in Alberta Blue Cross portal
- Collect and tender payments in Windward system
- Contact clients regarding non-payment and new parts arrivals.
- Answer service department phone calls and emails, and book appointments for repairs, assessments, and pickups.
- As required, locate equipment and their status for clients, caregivers, facilities, and therapists.

Your Qualifications · Computer skills including typing proficiency and MS Excel, Word, Outlook, etc.

· Previous or Current experience in Medical Mobility industry required.

· Knowledge of Windward POS system considered an asset.





· Capable of maintaining a high level of accuracy in preparing and entering information.

· Strong troubleshooting skills.

· Time management capabilities and flexibility.

· The ability to sit, stand, and walk for long periods, work in a noisy shop workplace, and lift and move objects up to 50 lbs.

· Customer service experience is considered an asset.

· Product knowledge is considered an asset.

· Knowledge of AADL (Alberta Aids to Daily Living) considered an asset.

· Pay based on experience.

Applicants should be comfortable dealing with vulnerable people who have various special needs and be empathetic to their circumstances. Applicants must be compliant with public health and workplace safety regulations. A criminal record check may be required.

Our Commitment

· Our commitment to you is to foster a culture of learning and development that will provide opportunities for you to use your creativity to leave your mark and make an impact.

· Our clients count on our team members to be there when they need them, and we recognize that by providing a robust compensation plan including group insurance, long service recognition, and an industry-leading vacation allowance.

· You will have access to ongoing training and professional development as well as rewarding career opportunities.

· Eco is committed to an inclusive workplace. We are proud to be building a culture of acceptance, diversity, equity, and inclusion where everyone can be successful.

Ready

Please submit your application through Indeed.

Competitive applicants may be eligible for a higher starting salary based on candidate experience and qualifications.

Thank you for your interest in joining the Eco Medical Equipment team. Successful applicants will be contacted.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Work Location: In person

📌 Service Writer (Edmonton)
🏢 Eco Medical Equipment
📍 Edmonton