Provide essential support with Staples as a Bilingual Customer Support Specialist focused on ServiceOntario services. Improve the customer journey in a agile retail environment.

Staples

Canada is seeking a Bilingual Customer Support Specialist committed to enhancing customer experiences through ServiceOntario. This role requires effective communication, attention to detail, and 1-2 years of prior customer service experience. You will assist with a range of government services, addressing customer inquiries with professionalism and empathy. Key Responsibilities:

- Offer respectful, knowledgeable service to all clients
- Clearly explain service details and resolve customer concerns
- Facilitate warm transfers to different departments
- Uphold brand standards in customer-facing areas
- Engage in team learning and training initiatives Requirements:
- 1-2 years of customer service background
- Bilingual in English and French for effective communication
- Experience with Microsoft Office and data management
- Strong attention to detail and organizational skills
- Capability to thrive amid distractions Utilize your bilingual skills to provide exceptional support to Staples customers and enhance their experiences with ServiceOntario.

📌 ServiceOntario Bilingual Support Specialist (Toronto)
🏢 Staples Canada
📍 Toronto