21 Aug
|
Greater Toronto Airports Authority
|
Toronto
21 Aug
Greater Toronto Airports Authority
Toronto
Transform the passenger experience at Toronto Pearson as the Director, Terminal Experience and Groundside Services with GTAA. In this pivotal role, you will supervise over 140 team members dedicated to ensuring customer satisfaction and operational resilience at Canada’s premier airport. Your leadership will set the direction for creative improvements and operational standards while embedding GTAA’s Customer Experience Strategy into daily processes.
Oversee passenger safety and service quality standards
- Optimize processes through test-and-learn initiatives
- Expertise in customer experience and stakeholder relations
- Bachelor’s degree essential; Must obtain Transportation Security Clearance
📌 Services Management Coordinator (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto