Coordinate service efficiently as a Service Dispatcher at Irving Oil in Saint John, NB. Ensure exceptional customer experiences by managing service requests and efficiently dispatching work.
In this role, you will be responsible for connecting customers with Drivers and Technicians, prioritizing service needs, and resolving issues. With a focus on communication and problem-solving, you will oversee emergency and non-emergency calls, create work orders, and maintain workflow between team members. Your ability to apply policies and manage schedules will be crucial in delivering timely services.
Key Responsibilities:
• Receive and document calls to create work orders
• Coordinate with Load builders for service execution




• Prioritize and expedite emergency dispatch requests
• Maintain communication with internal teams and customers
• Guide representatives on codes and scheduling issues
Requirements:
• 3-5 years in dispatch or a related field
• Diploma or high school equivalent education
• Strong communication and organizational skills
• Problem-solving and decision-making abilities
• Excellent customer service skills
Maximize customer satisfaction while thriving in a supportive work workplace at Irving Oil.
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📌 Service Dispatcher at Irving Oil (Saint John)
🏢 Irving Oil
📍 Saint John