- Manage all day-to-day team operations
- Manage Commercial Insurance operations in the branch to achieve growth and profitability targets
- Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book-of-business quality, and expenses
- Communicate, implement, and monitor strategies to attain goals and objectives
- Collaborate with Commercial Insurance Managers and Team Leads to ensure service and sales meet expected standards
- Analyze and resolve quality, customer service, and sales problems with Branch Managers
- Lead staffing and team leadership, motivate staff, and keep frontline employees informed of changes and current directions
- Develop succession plans for key positions
- Oversee team administration, including IT, payroll, and human-resource changes and management
- Coach, guide, and provide performance feedback to direct reports
- Facilitate continuous learning and development
- Support branch marketing, advertising initiatives, and sales trade shows

Requirements

- 5–8 years or more of insurance industry experience
- Extensive commercial lines experience
- Minimum 3 years of management experience
- CIP, CRM, or CAIB designation preferred
- Knowledge of Brokerage Management services and tools, including EPIC
- Strong customer focus and understanding of internal and external customer needs
- Strong communication and people skills




- Ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or related support

Core Competencies

Demonstrates extensive experience in managing Commercial Insurance operations, focusing on growth and profitability while ensuring high standards of customer service and team performance. Proficient in analyzing operational metrics and implementing strategies to achieve business objectives.

Highest-signal resume keywords

- Commercial Insurance Management
- Team Leadership
- Analytical Skills
- Customer Focus
- Brokerage Management Tools

ATS Optimization Keywords

Hard Skills

- Commercial Lines Experience
- Performance Feedback
- Operational Analysis
- Succession Planning
- Revenue Management

Soft Skills

- Robust Communication Skills
- Motivational Leadership
- Organizational Skills
- Problem-Solving Skills
- Collaboration

Certifications & Qualifications

- CIP
- CRM
- CAIB

Industry Keywords

- Insurance Industry Experience
- Customer Service
- Sales Standards
- Team Administration
- Marketing Initiatives

Tools & Technologies

- EPIC
- Brokerage Management Services

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📌 Branch Manager, Commercial Insurance (Ottawa)
🏢 Jobtailor
📍 Ottawa