Position Scope The Technical Account Manager is responsible for managing and expanding a portfolio of strategic customer accounts by combining consultative sales execution with deep technical understanding. This role serves as a trusted advisor to customers, aligning FPS’s technical solutions with customer operational and business objectives to drive long‑term partnerships and sustainable revenue growth.
The ideal candidate is customer‑centric, technically astute, and experienced in navigating complex sales environments involving engineering, operations, and executive stakeholders.
Key Responsibilities Account & Customer Management Own and manage a portfolio of strategic and key customer accounts
Act as the primary commercial and relationship lead for assigned customers
Build trusted, long‑term relationships with stakeholders at all organizational levels
Conduct regular account reviews, performance check‑ins, and strategic planning sessions
Drive customer retention, contract renewals, and account expansion initiatives
Technical Solution Alignment Develop and maintain a strong understanding of FPS products, systems, and capabilities
Understand customer processes, technical environments, and operational challenges
Translate customer requirements into tailored technical and commercial solutions
Collaborate with Sales Applications, Design, and Engineering teams on solution development
Support technical presentations, demonstrations, pilots, and proof‑of‑concept engagements
Sales Execution & Revenue Growth Identify, qualify, and develop new opportunities within existing accounts
Lead the sales cycle from opportunity identification through negotiation and contract close
Prepare proposals, pricing strategies, and commercial terms in collaboration with internal teams
Meet or exceed assigned revenue, margin, and growth targets
Maintain accurate pipeline management, forecasting, and reporting




Internal Collaboration & Customer Advocacy Serve as the “voice of the customer” within FPS
Coordinate cross‑functional teams including Engineering, Manufacturing, Project Management, and Service
Proactively manage commercial or technical escalations affecting customer satisfaction
Ensure smooth transitions from sales to project execution and delivery teams
Customer Success & Value Realization Ensure customers achieve measurable business and operational value from FPS solutions
Monitor solution adoption, performance, and lifecycle engagement
Identify potential risks to customer satisfaction or retention and implement mitigation plans
Support onboarding, implementation, and long‑term account engagement strategies
Market & Product Insight Gather and communicate customer feedback, market intelligence, and competitive insights
Stay current on industry trends, regulations, and emerging technologies
Contribute customer‑driven insights to product development and innovation discussions
Required Skills & Qualifications Bachelor’s degree in engineering, Business, or a related discipline (or equivalent experience)
Experience in technical sales, account management, or customer‑facing roles
Strong ability to understand and communicate technical concepts and solutions
Proven success managing complex, consultative sales cycles
Excellent interpersonal, communication, and presentation skills
Solid negotiation, influencing, and relationship‑building capabilities
Preferred Minimum 5 years in experience in industrial equipment, food processing, SaaS, or technology‑driven environments
Background working closely with engineering, operations, or manufacturing teams
Experience managing enterprise or strategic customer accounts
Familiarity with CRM platforms, forecasting tools, and structured sales methodologies
FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.

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📌 Technical Account Manager (British Columbia)
🏢 FPS Food Process Solutions
📍 British Columbia