Key Responsibilities

Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.

Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.

Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.

Maintain a high level of professionalism and deliver exceptional customer service in all interactions.

Communicate complex technical information clearly and effectively to both technical and non-technical audiences.

Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.

Identify recurring issues and implement solutions to prevent future occurrences.

Participate in continuous improvement initiatives to enhance IT support services and processes.

Stay current with emerging technologies and industry best practices to proactively recommend improvements.

Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.

Configure and manage endpoints using desktop and mobile device management tools.

Assist with patch management and endpoint security measures.

Collaborate on IT projects, contributing ideas and expertise to support successful implementation.

Assist in the deployment of recent technologies, including research, testing, documentation, and training.

Take full ownership of assigned tasks and see them through with minimal supervision.

Ensure compliance with company IT policies, security protocols, and best practices.

Demonstrate reliability and accountability in all aspects of work.

Perform all other duties as assigned.

Travel
Some out-of-area and overnight travel will be required.

Minimum Requirements
Education: Bachelor’s degree in information technology, Computer Science,



or a related field preferred; equivalent work experience will be considered.

Experience: Minimum 3-5 years of IT support experience in a corporate environment. Proven experience supporting C-level executives and handling sensitive information with discretion. The ideal candidate will have experience with the following technologies:

Jira Service Management Ticketing System

Windows 10 and 11 operating systems

Hardware support for laptops, desktops, printers, and peripherals

Mobile Device Management (MDM) for iOS devices (iPhones and iPads)

Microsoft Office 365 services, including OneDrive for Business and Exchange Online

Okta Single Sign-On (SSO) and identity management solutions

Active Directory and Group Policy administration

Remote access technologies such as Zscaler VPN

Video conferencing platforms (Microsoft Teams)

Email security and filtering solutions like Mimecast or similar services

Operating system imaging and deployment tools

Preferred Certifications

CompTIA A+, Network+, Security+

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL Foundation Certification

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employee Stock Purchase Program – purchase shares at a 15% discount

Employer-matching 401(k) Program + Profit Sharing Program

Student Debt Program – we’ll contribute up to $10,000 towards your student loans

Tuition Assistance Program

Comprehensive and progressive Medical/Dental/Vision options

Professional Growth

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

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📌 IT Support Analyst - Toronto (Onsite) (Ontario)
🏢 Welltower™ Inc. (NYSE:WELL)
📍 Ontario