Company Description
As In-Room Dining Manager, you will lead and oversee the daily operations of the In-Room Dining department, ensuring exceptional service delivery and memorable guest experiences. You will be responsible for maintaining the highest standards of luxury service, operational efficiency, and team engagement, while consistently exceeding guest expectations.

Why work for Fairmont Pacific Rim?

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification

A competitive salary, starting from $76,500.00 per annum

The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets

Hands‑on leadership role within a dynamic, high‑volume Food & Beverage operation

Complimentary work meals through our Colleague Dining Program

Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler

TransLink monthly pass reimbursement program

Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)

Company‑matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)





A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues

Opportunities to participate in sustainability, charity, and community engagement initiatives

Access to world‑class training, leadership programs, and career development opportunities across a global hospitality network

Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same

Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance

Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What You Will Be Doing

Lead, mentor, and develop the In‑Room Dining team, fostering a culture of excellence and engagement

Oversee all aspects of the In‑Room Dining operation, ensuring service standards are consistently met

Ensure timely and accurate delivery of food and beverage orders to guest rooms

Monitor quality, presentation, and consistency of all menu offerings





Collaborate with the Culinary team to enhance menus and create innovative guest experiences

Handle guest feedback and resolve concerns promptly and professionally

Manage scheduling, labor costs, and departmental productivity

Maintain compliance with health, safety, and sanitation standards

Identify opportunities to improve service, increase revenue, and enhance operational efficiency

Train and coach team members on luxury service standards and product knowledge

Other duties assigned

Qualifications
Your experience and skills include:

Previous leadership experience in Food & Beverage, preferably in a luxury hotel environment

Strong understanding of In‑Room Dining operations and service standards

Proven ability to lead, motivate, and develop a high‑performing team

Exceptional guest service and communication skills

Strong organizational and problem‑solving abilities

Ability to work in a quick‑paced, dynamic environment

Flexible schedule, including evenings, weekends, and holidays

Serving It Right certification required

Your Team And Working Environment: You will lead a dynamic In‑Room Dining team, delivering personalized service directly to our guests’ rooms. This role requires strong collaboration with Culinary, Stewarding, and Front Office teams to ensure a seamless and elevated guest experience.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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📌 In-Room Dining Manager (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia