IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS)
Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote)

Responsibilities
Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements
Analyze business requirements and design SAP solutions aligned with operational needs
Lead or support SAP implementation projects, upgrades, and change requests
Perform root cause analysis and resolve complex Level 3 support issues
Collaborate with Solution Architects and cross‑functional IT teams to deliver scalable solutions
Participate in business process design, testing, data migration, and user acceptance testing
Support regression testing and system validation activities
Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements
Train business users and provide post‑go‑live support during hyper‑care activities
Identify opportunities to improve business processes through SAP best practices and new technologies
Contribute to documentation, process improvements, and continuous optimization initiatives

Qualifications / Requirements
Bachelor’s or Master’s degree in Information Technology, Computer Science, Business, or related field
Experience supporting SAP SD and Customer Service (CS) modules
Experience participating in full SAP implementation lifecycles and enhancement projects




Knowledge of Agile and Waterfall project methodologies
Strong understanding of SAP ERP, S/4HANA concepts, and business process design
Experience with system testing, data migration, and solution validation
Strong analytical, troubleshooting, and problem‑solving skills
Excellent communication and stakeholder management abilities
Experience with Jira, SharePoint, Solution Manager, and Microsoft Office preferred
SAP certification, ITIL certification, Agile certification, or medical device industry experience is a plus
A minimum of 200 Mb/sec download and 10 Mb/sec upload internet connectivity is required for remote/hybrid work

Benefits
Exciting and challenging work workplace
Collaborative culture and continuous self‑improvement opportunities
Flexible hybrid work model
Inclusive workplace that values diversity
Rich benefits plan including wellness, paramedical services, and competitive compensation with a variable component and employer pension match
Mentorship program and career development plans
Pay range: $91,200 – $114,000 per year, plus bonus eligibility

Equal Opportunity Employment
Sonova is an equal opportunity employer and guarantees equal treatment in employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected status.

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📌 Senior Business Systems Engineer - SAP SD/CS (Ontario)
🏢 Sonova Group
📍 Ontario