Shipping & Receiving Supervisor

Location: Brantford, Ontario

Position Summary

We are seeking an exceptional Shipping & Receiving Supervisor to lead all shipping, receiving, warehouse logistics, and material movement activities at our manufacturing facility. Reporting to the Production Manager, this individual will lead a small team responsible for ensuring materials and finished goods move safely, accurately, and on time throughout the plant and to our customers.

This is a demanding leadership role within a complex, high-mix manufacturing environment. We manufacture thousands of products across numerous product families, requiring exceptional planning, coordination, attention to detail, and execution. Success depends on effectively managing a continuous flow of inbound raw materials, outsourced components, and outbound customer shipments while ensuring production has the materials it needs when it needs them.

The successful candidate is a highly organized leader who establishes disciplined processes, develops people, and creates a culture of accountability. They thrive in a fast-paced manufacturing workplace, proactively solve problems, coordinate effectively across departments, and ensure materials move safely, accurately, and efficiently while supporting production schedules and customer commitments.

Primary Responsibilities

Shipping

Plan, coordinate, and supervise all outbound shipments.

Ensure customer orders are shipped accurately, completely, and on schedule.

Verify shipping documentation, labels, packing lists, and bills of lading.

Coordinate domestic and international shipments where applicable.

Optimize freight utilization while coordinating pickups, deliveries, and carrier performance to meet customer requirements.

Resolve shipping discrepancies quickly and professionally.

Receiving

Supervise all inbound receiving activities.

Verify incoming materials against purchase orders and packing slips.

Ensure incoming materials are inspected, identified, and properly staged in coordination with Quality Assurance where required.

Ensure receipt transactions are completed accurately and in real time within the ERP system.

Investigate and resolve receiving discrepancies promptly.

Shipping & Receiving Warehouse Operations

Lead daily shipping and receiving operations.

Maintain a safe, clean, organized, and efficient warehouse.

Improve material flow and reduce unnecessary handling.

Maintain FIFO practices where applicable.

Support warehouse capacity planning and space utilization.

Material Handling

Coordinate the movement of raw materials, work-in-process, and finished goods throughout the facility.

Ensure Production receives materials on time while minimizing delays and production interruptions.

Process Control & Accountability

Own the integrity of all shipping, receiving, and inventory transactions.

Ensure all material movements are accurately recorded in the ERP system in real time.

Monitor workflow to eliminate backlogs and ensure receipts, shipments, transfers, and returns are completed accurately and on schedule.

Establish standard work,



measurable performance expectations, and departmental KPIs.

Identify bottlenecks and implement process improvements to improve throughput and accuracy.

Partner closely with Production, Inventory Control, Planning, Purchasing, and Customer

Service to ensure operational priorities are executed efficiently.

Team Leadership

Lead, coach, develop, and motivate the Shipping & Receiving team.

Establish clear expectations and performance standards.

Schedule personnel to meet operational requirements.

Train employees on safe work practices, systems, and standard operating procedures.

Conduct regular performance reviews and ongoing coaching.

Build a culture of teamwork, accountability, and continuous improvement.

Safety & Compliance

Promote and enforce a strong safety culture while ensuring compliance with all health and safety requirements.

Ensure safe handling, storage, transportation, and operation of material handling equipment.

Maintain forklift certifications and safe operating practices.

Maintain a clean and organized work environment using 5S principles.

Continuous Improvement

Lead initiatives to improve

Shipping and receiving accuracy

On-time shipment performance

Warehouse organization and material flow

Dock utilization and loading efficiency

Freight cost optimization

Standard work and visual management

Participate in projects involving

Barcode systems

Warehouse optimization

ERP improvements

Lean manufacturing initiatives

Material handling improvements

Qualifications

Education

One of the following is preferred:

Bachelor's degree in Business Administration, Supply Chain Management, Logistics,

Operations Management, or a related discipline.

College diploma in Supply Chain, Logistics, Warehouse Operations, Business, or

Operations.

Professional designation such as CPIM, CSCP, CITT, Supply Chain Canada certification,

or an equivalent logistics credential is considered a strong asset.

Experience

Minimum of 5–7 years of progressive shipping, receiving, warehouse, or logistics experience in a manufacturing environment.

Minimum of 3 years in a supervisory or leadership role.

Experience working with ERP systems and warehouse transactions.

Experience coordinating freight carriers and transportation providers.

Strong understanding of manufacturing material flow.

Experience with barcode scanning systems is preferred.

Forklift certification or experience operating material handling equipment is considered an asset.

Technical Skills

ERP systems (Infor CSI/SyteLine experience is an asset)

Microsoft Excel and Microsoft Office

Shipping documentation and transportation regulations

Bills of lading and freight documentation





Warehouse organization and material handling best practices

Performance measurement and KPI reporting

Leadership Competencies The successful candidate will demonstrate:

Exceptional organizational and planning skills

Strong leadership and coaching abilities

Excellent communication and interpersonal skills

High personal accountability and integrity

Ability to manage multiple competing priorities

Calm decision-making under pressure

Strong customer service orientation

Strong problem-solving and analytical skills

Results-oriented mindset

Sense of urgency balanced with attention to accuracy

Commitment to continuous improvement

Working Relationships The Shipping & Receiving Supervisor works closely with:

Production Manager

Inventory Supervisor

Production Supervisors

Purchasing

Production Planning

Corporate Comptroller

Quality Assurance

Customer Service

Transportation providers

External carriers and suppliers

This position serves as the operational link between suppliers, production, inventory control, and customers, ensuring materials move efficiently, accurately, and safely throughout the supply chain.

Key Performance Indicators

On-Time Shipment Performance

Shipping Accuracy

Receiving Accuracy

ERP Transaction Timeliness

Dock-to-Stock Cycle Time

Truck Turnaround Time

Material Handling Productivity

Freight Cost Performance

Warehouse Organization (5S)

Safety Performance

Internal Material Delivery Performance

Customer Shipping Performance

What Success Looks Like

Within the first year, the successful candidate will:

Achieve industry-leading shipping and receiving accuracy.

Eliminate operational backlogs while ensuring timely and accurate ERP transactions.

Improve warehouse organization, material flow, and freight efficiency.

Build a highly engaged, accountable, and safety-focused Shipping & Receiving team.

Strengthen collaboration across Production, Inventory Control, Purchasing, Planning, and

Customer Service.

Support Lean manufacturing initiatives that improve throughput and reduce waste.

What We're Looking For

We are looking for an exceptional operations leader - not simply someone who has supervised a shipping dock. The ideal candidate is disciplined, highly organized, and thrives in a rapid-paced manufacturing environment where accuracy, accountability, and execution matter every day. They understand that shipping and receiving is a mission-critical function that directly impacts production, inventory accuracy, customer satisfaction, and cash flow.

They take ownership of results, lead by example, embrace technology, hold themselves and their team accountable, and continuously seek opportunities to improve processes.

Above all, this individual leads with ownership, discipline, and a continuous improvement mindset, ensuring materials move safely, accurately, and efficiently while supporting world-class manufacturing performance.

Pay: $60,000.00-$70,000.00 per year

Perks

- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Shipping and Receiving Supervisor (Brantford)
🏢 Linkus Group
📍 Brantford