The Product Owner Senior Business Analyst is a strategic leadership role responsible for defining product vision, shaping multi-year roadmaps, and driving end-to-end delivery of complex, high-impact initiatives across Citi.

This role combines product ownership, advanced business analysis, and program leadership, with accountability for multiple concurrent initiatives. The SVP acts as a trusted advisor to senior leadership, ensuring alignment between business strategy, technology solutions, regulatory requirements, and operational execution.

Key Responsibilities

Product Vision, Strategy & Roadmap

Define, articulate, and evolve a clear product vision aligned with Citi’s strategic objectives, client needs, and regulatory priorities

Develop and own multi-year product roadmaps , balancing strategic transformation with tactical deliverables

Continuously assess emerging technologies and business needs, recommending innovative solutions and system enhancements

Evaluate industry trends, IT developments, and competitive landscape to inform strategic direction

End-to-End Delivery & Initiative Ownership

Own and drive end-to-end delivery of complex, high-impact programs from ideation through implementation and optimization

Provide input across the development lifecycle , including defining system scope, objectives, and required enhancements

Manage multiple concurrent initiatives, ensuring alignment on scope, schedule, dependencies, and outcomes

Proactively identify risks, impacts, and dependencies, and drive mitigation strategies

Senior Stakeholder Management & Communication

Serve as the primary interface with senior stakeholders (Managing Directors, business heads, and technology leadership)

Build strong partnerships across business, operations, technology, risk, and compliance organizations

Lead executive-level communications , including steering committees, business reviews, and strategic updates

Prepare and deliver clear, concise, and impactful presentations and reports on program status, risks, and strategic implications

Translate complex technical concepts into business-friendly insights for non-technical audiences

Proactively manage expectations and communicate changes in scope, timeline, or budget

Business Analysis & Solution Leadership

Lead requirements elicitation, analysis, and documentation across business, functional, and non-functional areas

Produce high-quality artifacts including BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings

Ensure requirements are traceable, testable, and compliant with regulatory standards

Provide in-depth, interpretive analysis to define problems, develop innovative solutions, and influence strategic decisions

Consult with business clients to define functional specifications and align solutions with organizational goals

Support UAT validation , ensuring delivered solutions meet business needs

Technology & Data Leadership





Partner with technology teams to define and deliver scalable solutions aligned with enterprise architecture

Work with database technologies (e.g., SQL, MongoDB) to support data analysis, integration, and solution design

Evaluate and recommend system alternatives and enhancements based on business process analysis and industry standards

Identify and drive opportunities for Generative AI adoption to improve efficiency, insights, and product innovation

KYC & Client Lifecycle Management

Lead and support KYC processes and systems , ensuring regulatory compliance and operational excellence

Leverage expertise in Fenergo to optimize client onboarding, lifecycle management, and KYC workflows

Drive enhancements to improve client experience, efficiency, and compliance outcomes

Risk, Controls & Governance

Identify, assess, and communicate risks and impacts, providing well-defined mitigation strategies

Ensure adherence to Citi’s risk and control frameworks , policies, and regulatory requirements

Appropriately assess risk in all business decisions, considering impact on firm reputation, clients, and assets

Drive transparency through effective escalation, reporting, and management of control issues

Delivery Execution & Process Excellence

Execute initiatives using Agile, Waterfall, or hybrid methodologies

Ensure delivery quality, timeliness, and alignment with business objectives

Continuously improve delivery processes, governance frameworks, and operating models

Team Leadership & People Management

Supervise day-to-day team activities, including resource management, work allocation, and performance oversight

Mentor and coach team members to build strong business analysis and product capabilities

Foster a high-performance culture focused on accountability, collaboration, and innovation

Qualifications

Experience

10+ years in financial services, preferably within a global banking environment

Proven experience in product ownership, senior business analysis, and program delivery

Demonstrated success managing large-scale, multi-initiative transformation programs

Strong experience interacting with senior executive stakeholders

Skills

Expertise in product strategy, roadmap management, and SDLC methodologies

Strong analytical and problem-solving capabilities with interpretive thinking

Excellent communication and executive presentation skills

Deep understanding of regulatory, risk, and control environments

Solid influencing, negotiation, and decision-making skills

Preferred

Experience with KYC, client lifecycle management, and Fenergo





Familiarity with data platforms (SQL, MongoDB) and AI-driven solutions

Key Competencies

Strategic vision & roadmap ownership

Executive stakeholder influence

End-to-end ownership mindset

Strong analytical rigor and innovation

Leadership in a complex, matrixed organization

Success Metrics

Successful execution of roadmap aligned to strategic priorities

Delivery of multiple initiatives on time and within scope

Strong stakeholder alignment and executive confidence

Measurable business value and operational improvement

Compliance with regulatory, risk, and control frameworks

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

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Job Family Group: Technology ------------------------------------------------------

Job Family: Business Analysis / Client Services ------------------------------------------------------

Time Type: Full time ------------------------------------------------------

Primary Location Full Time Salary Range: $145,100.00 - $217,700.00
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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📌 Product Owner Senior Business Analyst - Senior Vice President (Ontario)
🏢 Citigroup
📍 Ontario