Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise.
Own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services.
Accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value.
Redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle.
Requirements 15+ years of transferrable industry experience (Oil and Gas, Manufacturing, Mining and Industrial Software)
Prior people leadership/management experience
Led transformation from perpetual/license-based business to subscription/ARR model.
Solid SaaS, software monetization, and recurring revenue expertise.
Experience building and scaling Customer Success organizations.
Proven success driving customer retention, renewals, and expansion revenue.
Experience developing subscription pricing, packaging, and commercial models.
Strong executive leadership and ability to influence across functions without direct authority.
Experience leading large-scale global business transformation initiatives.
Strong commercial, financial, and strategic planning skills.
Experience with Digital Transformation, IIoT,



connected assets, and telemetry.
Knowledge of asset performance management, cybersecurity, and operational intelligence solutions.
Background in AI-enabled software products and analytics-driven services.
Product Management or Software Portfolio leadership experience.
Global enterprise leadership experience.
MBA or advanced business degree.
Certifications in Customer Success, Change Management, Digital Transformation, or Lean/Six Sigma.
Core Competencies Demonstrates expertise in leading software transformation initiatives towards subscription models, focusing on customer success, retention, and revenue growth. Possesses strong strategic planning and commercial acumen to drive operational outcomes and enhance customer relationships.
Highest-signal resume keywords SaaS Expertise
Customer Success Leadership
Subscription Pricing Development
Digital Transformation Experience
Global Business Transformation
ATS Optimization Keywords Hard Skills Software Monetization
Recurring Revenue Expertise
Operational Intelligence Solutions
AI-enabled Software Products
Analytics-driven Services
Asset Performance Management
Change Management
Lean/Six Sigma
Product Management
Strategic Planning
Soft Skills Executive Leadership
Influencing Without Authority
People Management
Certifications & Qualifications Customer Success Certification
Change Management Certification
Digital Transformation Certification
Industry Keywords Oil and Gas
Manufacturing
Mining
Industrial Software
Tools & Technologies Digital Prime
IIoT
Telemetry

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📌 Senior Director, ARR Transformation, Customer Success (Alberta)
🏢 Jobtailor
📍 Alberta