Job Details

Job Type: Full-Time | Independent Contractor (1099)
Benefits: No Benefits
Work Arrangement: Onsite – Client Office
Working Days: Monday–Friday, 5 days per week
Start Date: ASAP
Language Requirement: French & English

Position Overview

We are seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support to end users in a corporate environment. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, supporting end-user devices, managing ITSM tickets, maintaining asset inventories, and providing hands-and-feet support for IT infrastructure. This role requires strong technical knowledge, excellent customer service skills, and the ability to work professionally in a client-facing environment.

Key Responsibilities

- Provide Level 2 onsite deskside support for complex customer issues and service requests.
- Troubleshoot and resolve hardware and software issues involving desktops, laptops, mobile devices, and peripherals.
- Diagnose technical issues and determine appropriate solutions using standard troubleshooting methodologies.
- Install, uninstall, and reinstall basic software applications and verify proper hardware and software configuration.
- Perform onsite installation, replacement, configuration, and repair of hardware components and software.
- Deploy PCs, laptops, and other end-user devices.
- Utilize remote-control and remote-access tools when required to diagnose and resolve technical issues.
- Manage and update ITSM tickets, ensuring accurate documentation of troubleshooting activities and resolutions.
- Maintain site-specific technical documentation and follow established support procedures.
- Manage end-user device assets throughout the complete device lifecycle.
- Maintain accurate asset inventories using approved client tools and applicable procedural documentation.
- Provide hands-and-feet support for Server, Storage, Backup, Network equipment, and IPT endpoints.




- Support virtual endpoints and Windows-based end-user environments.
- Assist users with application navigation and basic functionality issues.
- Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.
- Manage multiple priorities effectively and work efficiently in a fast-paced client environment.
- Follow client security, IT service management, asset management, and operational procedures.

Required Qualifications & Skills

- Proven experience as a Deskside Support Analyst, Desktop Support Engineer, or similar IT support role.
- Strong technical knowledge of desktop operating systems and common software applications.
- Hands-on experience providing deskside support to end users in a corporate environment.
- Strong troubleshooting skills across hardware, software, peripherals, and end-user devices.
- Experience with ITSM/ticketing systems and incident management processes.
- Experience with PC and laptop deployment, configuration, and replacement.
- Knowledge of asset management and inventory control processes.
- Familiarity with remote access and remote-control tools.
- Experience supporting Windows-based environments and virtual endpoints.
- Ability to provide hands-and-feet support for network and infrastructure equipment.
- Strong communication and customer service skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Fluency in both French and English is required.

Client-Facing Requirements

This is a highly client-facing onsite position. Candidates must maintain a professional appearance and business-professional dress code while working at the client location. Professional attire includes well-tailored suits, button-down shirts, and other appropriate business attire.

Contractor Details

Full time independent contractor engagement. No benefits provided. Monday through Friday, onsite at the client office. Immediate/ASAP start preferred. Candidates must be comfortable working directly with end users and client representatives in a professional corporate environment.

#J-18808-Ljbffr

📌 Deskside Support Analyst (Independent Contract) Charlottetown, Prince Edward Island, Canada at Axiom Technologies
🏢 Axiom Technologies
📍 Charlottetown