Software Development Engineer in Test Quality Assurance, Vancouver, Canada Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform – powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI‑driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. At Dialpad, AI isn’t just a feature; We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end‑to‑end product experiences, from frontend UI to backend services to APIs to audio/text interactions.

You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast‑growing AI platform more testable, more stable,



and more delightful for customers. Own end‑to‑end quality for agentic features and workflows, including strategy, development, execution, and release qualification.

Design and build automation tooling and frameworks for AI/LLM‑driven systems, including prompt flows, agent orchestration, and tool integrations. Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates. Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.

Integrate AI quality checks into CI/CD pipelines with rapid feedback cycles ( Build tooling for LLM observability and debugging, including prompt tracing and response analysis. Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies. Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).

Identify and mitigate risks related to hallucinations, bias, safety, and edge cases. Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.). Mentor engineers and contribute to raising the bar on AI quality engineering practices. 5+ years of experience in software engineering or SDET roles with an emphasis on software development. ~ Strong programming skills in Python (preferred), Java, or JavaScript. ~ Experience testing distributed,



cloud‑native SaaS systems and APIs. ~ Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality. ~ Hands‑on exposure to LLMs or AI/ML systems (e.g., Understanding of non‑deterministic systems and probabilistic testing approaches. ~ Experience building test frameworks and scalable automation systems. ~ Familiarity with AI evaluation techniques (benchmarking, golden datasets, human‑in‑the‑loop validation). ~ Experience with CI/CD pipelines (e.g., Bachelor’s degree in Computer Science or equivalent practical experience. ~ Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch. ~ Frontend: Vue3, React. ~ AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling. 150,500 — $175,250 CAD Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

The compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #

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