Manage End-to-End Equipment Orders
Act as the primary point of contact for all new equipment customer orders from order receipt through delivery and invoicing.
Coordinate the complete fulfillment process for equipment sales, including large packages and project-based orders.
Source and allocate equipment and attachments according to customer agreements and deal requirements.
Coordinate equipment preparation activities with internal prep facilities and control tower teams, ensuring scope of work requirements are completed.
Monitor order progress, identify potential delays, and proactively communicate solutions to stakeholders.
Coordinate transportation and delivery of equipment to customers.
Ensure all financing, credit approvals, freight arrangements, storage agreements, warranties, and other requirements are completed prior to invoicing and equipment scoring.
Review and prepare custom equipment configurations and preparation costs for non-standard equipment orders.
Create manual quotes for attachment-only transactions.
Collaborate with quoting teams to request new or amended configurations when required.
Serve as the single point of contact for sales teams regarding customer order status and fulfillment updates.
Proactively communicate order progress and critical milestones to customers and internal stakeholders.
Investigate and resolve fulfillment challenges that may impact customer-required delivery dates.
Build robust relationships with internal departments and external partners to ensure customer expectations are met.
Partner with Inventory Planning, Transportation, New Equipment Preparation, Procurement, Finance,



and other cross-functional teams.
Support branches and internal stakeholders by providing guidance on equipment fulfillment processes and best practices.
Maintain detailed records and tracking throughout the order lifecycle.
Participate in process improvement initiatives and special projects.
Requirements Post-secondary education in Supply Chain Management, Operations Management, Business, Industrial Engineering, or a related discipline
3-7 years of experience in customer service, service administration, order management, supply chain, logistics, operations, or a related field
Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
Experience working with ERP, order management, or inventory systems
Strong understanding of order fulfillment, supply chain, and customer service processes
Core Competencies Demonstrates expertise in managing end-to-end equipment orders, ensuring effective communication and coordination across cross-functional teams. Proficient in order fulfillment processes, customer service, and supply chain management.
Highest-signal resume keywords Order Management
Supply Chain Management
Customer Service
ERP Systems
Process Improvement
ATS Optimization Keywords Hard Skills Order Fulfillment
Equipment Configuration
Inventory Management
Logistics Coordination
Cost Preparation
Soft Skills Communication
Relationship Building
Problem Solving
Collaboration
Industry Keywords Operations Management
Service Administration
Transportation
Customer Agreements
Tools & Technologies Microsoft Office
Excel
Outlook
Teams

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📌 Equipment Advisor (Alberta)
🏢 Jobtailor
📍 Alberta