Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services
Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities
Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels
Support IAM controls and governance processes to ensure compliance with security and regulatory requirements
Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges
Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed
Maintain IAM documentation, procedures, and knowledge archives to support consistent operations
Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness
Requirements Bachelors degree in information technology, cybersecurity, computer science, or a related field
5+ years of experience working in an IAM operations environment with a focus on service delivery, operational controls, and process execution
Strong understanding of IAM concepts, including identity lifecycle management, access provisioning, access reviews, and governance processes
Ability to analyze access issues, coordinate resolution, and work effectively with technical teams, application owners, and business stakeholders
Experience supporting audit, risk, and compliance requirements within an IAM setting




Ability to identify process improvements and contribute to automation and operational efficiency initiatives
Experience with IAM tools, workflows, and ticketing processes in an IAM operations environment
Familiarity with Saviynt, ISC, IIQ or similar IGA
Knowledge of authentication, authorization, directory services, and identity lifecycle concepts
Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Identity and Access Manager (CIAM)
Experience using SQL to query, analyze, and validate IAM-related data, reporting, and operational metrics
Core Competencies Demonstrates expertise in Identity and Access Management (IAM) operations, focusing on service delivery, compliance, and process improvement. Proficient in managing access lifecycle processes and supporting audit and governance activities within IAM environments.
Highest-signal resume keywords IAM Operations Management
Access Lifecycle Management
Audit and Compliance Support
Process Improvement and Automation
IAM Tools Proficiency
ATS Optimization Keywords Hard Skills Identity Lifecycle Management
Access Provisioning
Access Reviews
SQL Querying
Operational Controls
Soft Skills Analytical Problem Solving
Effective Coordination
Collaboration with Stakeholders
Certifications & Qualifications Certified Information Systems Security Professional (CISSP)
Certified Identity and Access Manager (CIAM)
Industry Keywords Identity and Access Management (IAM)
Governance Processes
Security Compliance
Operational Efficiency
Access Issues Resolution
Tools & Technologies Saviynt
ISC
IIQ
IAM Workflows
Ticketing Processes

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📌 Lead, IAM Operations Analyst – Global Security (Ontario)
🏢 Jobtailor
📍 Ontario