Careers | CLSU Manager
CLSU Manager
Hours : Full Time, Permanent

Department : Commercial Lines

Location : Toronto

We’re looking for a confident, people-first leader to manage our Commercial Lines Support Unit (CLSU). This role is responsible for driving operational excellence across renewals, documentation, certificates, liability slips, and policy changes. You will play a key role in developing your team, improving workflows, resolving complex issues, and ensuring our clients receive a consistent and professional experience.

Position type: Full-time, permanent

Role Status: Replacement

Location: Toronto

Primary Responsibilities

Lead, coach, and inspire the Commercial Lines Support Unit

Support the growth and development of team members through training, mentorship, and ongoing feedback

Conduct performance reviews and create development plans that promote continuous improvement

Ensure team performance aligns with established service standards and turnaround times

Oversee accurate and timely processing of renewals, policy documentation, certificates, liability slips, and endorsements

Act as the escalation point for complex files and problem resolution

Deliver responsive, professional service to internal partners and external clients

Identify opportunities to improve procedures, workflows, and efficiencies

Contribute to projects and additional operational duties as required

Step in to support processing, invoicing, and data entry during peak periods or team absences

Knowledge, Skills And Requirements
Licensing & Education

Active RIBO license in good standing

Proven experience managing a team in a commercial lines insurance environment





In-depth knowledge of commercial lines insurance processes, workflows, and policies

Exceptional EPIC knowledge

Technical & Analytical Skills

Strong leadership, coaching, and mentoring abilities

Excellent communication, presentation, and interpersonal skills

Ability to develop training materials and facilitate engaging training sessions

Proficient in insurance software and related tools, with the ability to quickly learn current systems

High attention to detail with the ability to manage multiple priorities effectively

Strong problem-solving skills, particularly when handling escalated or complex files

Compensation Range:
$80,000 to $120,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

EFAP available through our group health benefits

Professional membership fees (including RIBO, IBAO, IIC)

Professional development and educational reimbursement

free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

RRJ does not use AI to screen and/or assess candidate applications.

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📌 CLSU Manager (Ontario)
🏢 KRGinsure (Kitchener) a div. of RRJ Insurance Group
📍 Ontario