Elevate guest experiences as the Rooms Division Leader at Novotel Toronto Centre. This full-time role focuses on managing key departments for optimal service delivery.

In your role, you will oversee all operations within the Rooms Division, collaborating with the Executive Housekeeper and Front Office Manager. Your responsibilities will include implementing and monitoring service standards, resolving guest issues promptly, and analyzing performance metrics to enhance service quality. You will play a crucial role in training and developing staff for future success.

Key Responsibilities:
• Direct and oversee Rooms Division operations daily
• Lead recruitment and training initiatives for team members
• Monitor service standards and operational compliance




• Analyze guest feedback and implement service enhancements
• Manage departmental budgets and labor costs

Requirements:
• Degree or diploma in Hospitality Management
• 3-5 years of progressive hotel management experience
• Strong communication and team-building skills
• Knowledge of financial statement analysis
• Ability to manage a busy, customer-focused setting

Bring your leadership skills to Novotel Toronto to create memorable experiences for all guests.
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📌 Rooms Division Leader at Novotel Toronto (Ontario)
🏢 Silver Hotel Group
📍 Ontario