Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
Plan and assign work to optimize resource utilization and meet service and project commitments.
Monitor service KPIs, productivity, backlog, and SLA performance.
Provide technical guidance and support for complex customer issues.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain robust stakeholder relationships.
Build strong customer relationships and support issue resolution.
Coach, develop, and evaluate technician performance.
Ensure compliance with safety, quality, and regulatory requirements.
Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
Support operations and logistics of Honeywell’s Ottawa office.
Requirements Post-Secondary education in engineering, business, or a related field.
5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
Able to obtain Secret Level Clearance with the Government of Canada




Must be able to travel up to 25% of the time in the National Capital Region.
Valid G Driver’s license required
Core Competencies Demonstrates expertise in supervising field service technicians, optimizing resource utilization, and driving continuous improvement initiatives to enhance service delivery. Possesses strong technical guidance capabilities and a solid understanding of compliance with safety, quality, and regulatory requirements.
Highest-signal resume keywords Field Service Team Leadership
Service Operations Management
Continuous Improvement Initiatives
Customer Relationship Management
Regulatory Compliance
ATS Optimization Keywords Hard Skills Mechanical Systems Knowledge
Building Automation
HVAC Systems
Security Systems
Fire Safety Systems
Workforce Management
Scheduling
KPI Monitoring
Technical Support
Performance Evaluation
Soft Skills Coaching
Collaboration
Problem Solving
Communication
Stakeholder Relationship Management
Certifications & Qualifications Post-Secondary Education in Engineering
Post-Secondary Education in Business
Secret Level Clearance
Industry Keywords Field Service
Maintenance
Technical Service
Operational Efficiency
Customer Service Objectives
Safety Compliance
Quality Standards
Financial Objectives
Contract Management
Logistics Support

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📌 Senior Field Service Supervisor (Quebec City)
🏢 Jobtailor
📍 Quebec City