Own and lead end-to-end delivery execution for strategic customers accounts
Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
Act as the primary operational partner for customer leadership
Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Skilled Services, SW Development and Maintenance teams
Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
Drive performance across critical KPI’s, service delivery and overall effectiveness
Monitor, analyze and act on key performance metrics and customer feedback
Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
Maintain full visibility and accountability for the success of all services, including Software and Hardware related
Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
Establish and enforce operational policies, procedures and best practices
Requirements 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations




Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
Proven ability to gather, analyze, and present data to both internal and external stakeholders
Experience negotiating contracts and managing customer relationships in a multinational environment
Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
Proven ability to transform customers into long-term strategic partners
Experience managing responsibility for multiple accounts strongly preferred
Willingness to travel domestically and internationally
Fluency in English and French required
Core Competencies Demonstrates strong operational leadership and expertise in managing multi-location and multi-country operations within the Convenience and Fuel Retailer market. Proven ability to drive performance through effective KPI management, customer relationship building, and strategic partnership development.
Highest-signal resume keywords Operations Management
Customer Relationship Management
KPI Performance Analysis
Contract Negotiation
Bilingual in English and French
ATS Optimization Keywords Hard Skills Data Analysis
Software Support Solutions
Hardware Support Solutions
Operational Policy Development
Project Management
Soft Skills Leadership
Organizational Strength
Execution Discipline
Collaboration
Communication
Certifications & Qualifications Bachelor’s Degree in Technical Discipline
Master’s Degree Preferred
Industry Keywords Convenience Retail
Fuel Retail
Multinational Operations
Customer Feedback
Service Delivery

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📌 Customer Operations Leader (Quebec City)
🏢 Jobtailor
📍 Quebec City