Provides leadership and direction to Business Membership Advisors, conducting orientation and training as required.

Prioritizes and balances workloads and conducts regular coaching sessions.

Builds and promotes a team environment, reinforces positive behavior, corrects performance, and initiates disciplinary action, as required.

Works to resolve complex or escalated member issues.

Oversees the opening of all new and unassigned business membership requests at TCB.

Helps create a consistent member experience for all business members, which includes working closely with the branches and the Member Advice Centre.

Ensures the team achieves or exceeds sales goals by providing sales coaching to team members.

Has a high level of knowledge in Business Banking from a technical standpoint.

Provides strong leadership to ensure that every membership is opened by the team is in accordance with applicable procedures and guidelines.

Ensures the team is building strong relationships with each branch.

Attends quarterly all-division leadership calls to provide updates on the Business Membership Advisors and compliance matters related to business banking accounts.

Works with stakeholders to improve business membership procedures and guidelines to ultimately improve the business member experience.

Requirements

Diploma in Business or related discipline required

3-4 years experience in retail, business, or commercial lending and sales experience required

Robust understanding of business structures and proven record of providing business banking advice





Strong communicator with a demonstrated ability to work well in a team environment

Strong organization and time management skills with the flexibility to adapt to a constantly changing environment

Proven skills in business development, sales, and relationship building

Ability to quickly establish and sustain credibility with prospective business members, as well as Senior Leadership at TCB

Proficiency in Microsoft Office Applications, specifically Excel, PowerPoint and Word

Strong verbal and written communication skills

Strong presentation skills

Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Core Competencies
Demonstrates strong leadership in managing Business Membership Advisors, ensuring compliance with procedures while fostering a positive team environment. Possesses extensive knowledge in Business Banking, with proven skills in sales, relationship building, and business development.

Highest-signal resume keywords

Business Banking Knowledge

Sales Coaching

Relationship Building

Team Leadership

Business Development

ATS Optimization Keywords
Hard Skills

Business Development

Sales Experience

Business Banking Advice

Risk Management

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Soft Skills

Strong Communication

Team Collaboration

Organization Skills

Time Management

Presentation Skills

Certifications & Qualifications

Diploma in Business

Industry Keywords

Retail Lending

Commercial Lending

Business Membership

Member Experience

Compliance

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📌 Team Lead, Business Membership – Member Advice Centre (British Columbia)
🏢 Jobtailor
📍 British Columbia