What we do and are proud of

At Brentwood Bay Resort, unforgettable guest experiences begin with an exceptional team. Our spa is a place of calm, care, and connection where every detail matters and every guest is welcomed with warmth and professionalism.

Our wellness offering blends spa, sauna, and ritual-based thermal bathing into a social, sensory, and intentionally active experience. It’s not just about relaxation, it’s about how guests feel from the moment they arrive to the moment they leave.

Why this role matters

As a Spa Experience Host, you support both the guest journey and spa operations during evening hours. You ensure a seamless, organized, and welcoming environment while helping maintain the elevated standards of our spa experience.

This is a dynamic, guest-facing role that blends hospitality, coordination, and hands-on support.

What you'll do

- Welcome and check in spa and sauna guests
- Manage bookings, phone/email inquiries, and appointment changes
- Process payments and guest documentation accurately
- Support sauna and cold plunge experiences; educate guests on safe use
- Monitor guest flow, wellbeing, and overall experience
- Maintain cleanliness and presentation of spa, treatment rooms, and thermal areas
- Reset treatment rooms; manage linens, laundry, and supplies
- Recommend services, retail products, and memberships
- Communicate with spa team to ensure smooth daily operations

What you'll bring





- A fun, energetic, and resilient personality
- Fluent English with explicit, confident communication skills
- Strong attention to detail and comfort enforcing safety guidelines
- Ability to perform physically active work, including standing, walking, lifting, bending, and frequent cleaning
- Previous sauna, cold plunge, spa attendant, or wellness hospitality experience (strongly preferred)
- First Aid certification (or willingness to obtain)
- Confidence working in wet environments and high-traffic guest areas
- A reliable, accountable, and team-oriented approach

Schedule

- Full-time and Part-time positions available
- Shifts scheduled between 1:30 pm and 9:30 pm
- Availability required Monday through Sunday on a rotating schedule

What’s in it for you

- Competitive wage between $21–$23/hour + gratuities
- Extended health and dental benefits after three months (for eligible employees)
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Career development opportunities and leadership growth in a supportive team
- Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, free hotel stays, and discounts for friends and family

Brentwood Bay Resort is an equal opportunity employer. We thank all applicants; only those selected will be contacted.

📌 Spa Experience Host (Full-Time & Part-Time, Evenings) (Victoria)
🏢 Brentwood Bay Resort
📍 Victoria