Lead the Customer Support team at PureFacts as a Customer Support Manager, focusing on exceptional service delivery and team development. Drive operational excellence while ensuring a seamless customer experience across the Compensation Applications portfolio.

In this pivotal role, you will oversee day-to-day operations of a high-performing support team, implementing strategies for coaching and performance management. Your responsibilities will include managing customer escalations, monitoring service-level agreements (SLAs), and maintaining solid communication with customers throughout the support lifecycle.

Key Responsibilities:



• Lead and mentor Customer Support Analysts effectively • Monitor ticket queues and handle escalations as needed • Foster a customer-focused and collaborative team culture • Analyze operational metrics to drive performance improvements • Ensure proactive communication with customers throughout their experience

Requirements: • 5+ years in enterprise SaaS support environments • 3+ years leading technical support teams • Proven experience in managing escalations and SLAs • Strong analytical and problem-solving skills • Excellent communication and organizational abilities

Enhance customer satisfaction and team efficiency by delivering top-tier support and continuous improvement initiatives at PureFacts. #J-18808-Ljbffr

📌 Customer Support Manager at PureFacts (Winnipeg)
🏢 PureFacts Financial Solutions
📍 Winnipeg