Company Overview
Our menu draws on the timeless tenets of Italian cooking: simplicity, quality ingredients and skilled preparation. We partner with local farmers and producers here in Ontario to showcase the best seasonal ingredients while honouring Italian tradition. By combining the flavours and techniques of Italy with the freshness of our local community, we offer dishes that are both authentic and accessible.

In every dish we strive to honour Italian tradition while offering a taste that feels fresh and thoughtfully crafted—served with a touch of Lenny’s playful charm. Join us and savour la dolce vita one bite at a time.

Position Summary
Lenny’s Cafe, opening this fall, is seeking a hands-on, motivated, and operationally strong Café Leader to oversee day-to-day café operations and lead both front-of-house and kitchen teams. This role is responsible for ensuring exceptional customer experience, maintaining operational standards, supporting staff development, and driving a positive, efficient work environment.

The ideal candidate is a natural leader who thrives in a fast-paced café setting, leads by example, and is comfortable balancing customer service, team leadership, food quality, and operational execution.

Key Responsibilities
Leadership & Team Management

Lead, coach, and support front-of-house and kitchen team members

Foster a positive, professional, and team-oriented workplace culture

Assist with hiring, onboarding, and training new employees

Maintain calm and professionalism during rush periods

Help organize daily prep lists and prioritize tasks

Step into various roles as needed during busy periods

Daily Café Operations





Oversee daily opening, service, and closing procedures

Ensure smooth coordination between front counter and kitchen operations

Monitor workflow and adjust staffing or priorities during peak periods

Support hands-on operations during busy service times

Maintain high standards of food quality, presentation, and customer service

Customer Experience

Ensure every guest receives friendly and efficient service

Handle customer concerns professionally and promptly

Build strong relationships with regular customers and promote a welcoming atmosphere

Maintain café presentation, cleanliness, and hospitality standards

Inventory & Operational Controls

Monitor inventory levels and assist with ordering supplies and ingredients

Reduce waste and support proper food handling and storage procedures

Ensure accurate cash handling and POS compliance

Communicate shortages or operational issues to management promptly

Assist with receiving and organizing deliveries

Food Safety & Compliance

Ensure compliance with all food safety, sanitation, and workplace health & safety standards

Maintain clean and organized front-of-house and kitchen areas

Monitor proper food storage, labeling, and rotation (FIFO)





Ensure employees follow operational procedures and company standards

Ensure equipment is cleaned and maintained properly

Administrative & Business Support

Support ownership with operational reporting and problem-solving

Assist with implementing promotions, operational improvements, and new procedures

Help drive sales through strong service standards and efficient operations

Qualifications & Requirements

Previous leadership or supervisory experience in a café, restaurant, bakery, or hospitality environment (4-5 years)

Strong customer service and team leadership skills

Experience with POS systems and cash handlingStrong organizational and multitasking abilities

Ability to work in a fast-paced environment and lead under pressure

Positive attitude with leadership capability

Food Handler Certifications

Flexible availability including mornings, evenings, weekends, and holidays

Preferred Traits

Hands‑on leader who leads by example

Positive attitude with strong communication skills

Robust problem‑solving ability

Reliable, accountable, and professional

Passion for hospitality, food, and customer experience

Working Conditions

Fast‑paced café and kitchen environment

Standing and walking for extended periods

Ability to lift up to 40 lbs as needed

Flexible schedule required based on business needs

Salary
$20 - 24 + Tips (depending on experience)

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.

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📌 Cafe Supervisor (Ontario)
🏢 DBNC Group
📍 Ontario