Store Manager

Location: tm:rw, Holt Renfrew Centre, Toronto

Job Type: Full Time

Salary: $50,000 - $60,000 + commission + bonus tm:rw is the world's home of innovation — a first-of-its-kind destination now opening in the heart of Toronto's Holt Renfrew Centre, where over 120 of the most exciting brands on the planet come to life. Advanced robotics. AI-powered holograms. Next-generation technology you won't find anywhere else.

We don't hire managers who manage from the side lines. We hire leaders who own the floor, drive the numbers, and make the whole room better.

The Role

As Store Manager, you are the standard. The energy of the store starts with you, and so do the results. You lead from the front. You're on the floor, you're in the data, you're in the coaching conversation after a slow hour. You know what's selling, what isn't, and exactly what to do about it. You build a team that doesn't need to be told to bring their best, because you've created a culture where that's just what's expected.

This is Holt Renfrew Centre, in the heart of downtown Toronto. And this is no ordinary retail floor — it's where the world's most ambitious technology and innovation brands choose to make their statement. Your job is to make sure your team seizes every second of it.

What You'll Do

- Drive sales relentlessly — setting daily targets, tracking performance in real time, and closing the gap when it opens
- Lead the floor personally, demonstrating cutting-edge products, engaging customers, and setting the tone for what outstanding looks like
- Recruit, onboard, and develop a high-performance team with deep product knowledge and elite selling skills across a complex,



multi-brand environment
- Coach continuously — turning every quiet moment into a learning opportunity and every win into a higher benchmark
- Build a culture that is high-energy, competitive, and genuinely exciting to be part of
- Oversee all store operations — inventory, scheduling, visual merchandising, compliance — with a bias toward sales impact
- Analyse KPIs obsessively: conversion, average transaction value, units per transaction, daily revenue. Know the numbers. Move the numbers.
- Act as a brand ambassador for every label on the floor — from emerging innovators to globally recognised technology powerhouses
- Lead the store through its opening period, setting the standard for how tm:rw shows up in the Canadian market from day one

Who You Are

- 5+ years of retail sales experience, with a track record of leading high-performing teams and the results to prove it — this is non-negotiable
- Experience selling technology, innovation, or premium consumer tech brands is essential — you understand how to translate complex, cutting-edge products into compelling customer experiences
- Someone who leads from the floor, not the office — hands-on, present, and energised by the shop floor
- Genuinely obsessed with sales performance — you know your metrics,



you coach to them, and you hit them
- Comfortable operating across a diverse, multi-brand environment where product knowledge runs deep and customer expectations run high
- Calm under pressure, decisive under ambiguity, and relentless in a fast-moving environment
- Someone who is as excited by the product as the team you're asking to sell it — if technology and innovation genuinely light you up, you'll thrive here
- Comfortable being part of a launch team — building the store's culture and standards from the ground up, not just maintaining what already exists

Requirements

- Minimum 5 years of experience in retail sales, store management or senior leadership role
- Demonstrated experience selling technology, innovation, consumer electronics, or forward-thinking consumer brands
- Proven ability to drive KPIs in a high-volume, high-footfall retail environment
- Strong coaching and team development background
- Availability to work a flexible schedule including weekends, holidays, and peak trading periods
- Eligible to work in Canada

What You Get

- Competitive base salary
- Bonuses tied directly to store results and commissions tied to individual performance
- A front-row seat to the most exciting brands and technologies in the world
- The chance to build and lead something genuinely unlike anything else in retail — and to shape it from its very first day in Canada
- A culture that sets the bar — and keeps raising it tm:rw is where the future shows up first. If you're the person who makes that future happen every day — we want to hear from you.

📌 Store Manager (Toronto)
🏢 tm:rw
📍 Toronto