Key Responsibilities

Account & Customer Management

- Serve as the primary day-to-day contact and account owner for assigned strategic customer accounts.
- Develop and maintain strong, trusted relationships with key customer contacts.
- Understand customer business needs, priorities, forecasts, programs, and expectations.
- Communicate account status, priorities, risks, changes, and action plans to customers and internal stakeholders.
- Lead regular customer meetings, business reviews, program updates, and issue-resolution discussions.
- Ensure customer concerns are addressed promptly and effectively.

Production Planning & Execution

- Coordinate production planning and scheduling based on customer demand, forecasts, orders, and program requirements.
- Monitor production status and proactively communicate potential delays or capacity constraints.
- Work with Operations and Manufacturing to prioritize customer requirements and resolve execution issues.
- Ensure production plans align with customer commitments and required delivery dates.

Inventory & Supply Chain Management

- Monitor customer-specific inventory levels, material requirements, and supply commitments.
- Procurement of materials and expediting with mills as needed
- Track inventory against forecasts, orders, and anticipated customer demand.
- Identify potential shortages, excess inventory, or supply risks and develop mitigation plans.
- Coordinate with Supply Chain and Procurement to ensure materials are available to support customer requirements.
- Maintain visibility into inventory positions and communicate risks before they impact the customer.

Program Management

- Own the tracking and execution of customer programs from launch through completion.
- Maintain program timelines, milestones, deliverables, and action items.
- Coordinate cross-functional resources to ensure program commitments are met.
- Track open issues and drive them to resolution.
- Identify dependencies, risks,



and schedule impacts and develop appropriate recovery plans.
- Ensure changes to customer requirements are communicated and incorporated into internal plans.

Cross-Functional Leadership

- Act as the central point of coordination across Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, Finance, and other functions.
- Drive accountability for customer-related actions and commitments.
- Facilitate communication and alignment across departments.
- Escalate issues appropriately and ensure timely resolution.
- Provide leadership and direction without necessarily having direct authority over all supporting functions.

Reporting & Performance Management

- Track key account metrics including delivery performance, production status, inventory, forecasts, open orders, program milestones, and customer issues.
- Prepare and present regular internal and customer-facing account updates.
- Analyze trends and identify opportunities for improved service, efficiency, and customer satisfaction.
- Maintain accurate account plans, forecasts, schedules, and program documentation.

Qualifications

- Excellent organizational, analytical, and problem-solving abilities.
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field preferred.
- 5+ years of experience in account management, program management, operations, supply chain, manufacturing, or a related workplace.
- Experience managing large or strategic customer accounts.
- Strong understanding of production planning, inventory management, supply chain, and order fulfillment.
- Proven ability to manage multiple programs, priorities, and deadlines simultaneously.
- Strong customer-facing and communication skills.
- Ability to work effectively across multiple functional teams.
- Strong ownership mentality with the ability to proactively identify and resolve issues.
- Experience working in a manufacturing or technically complex environment, metal industry, is preferred.

Compensation: $72,000 to $77,000 annual salary, commensurate with experience and qualifications.

📌 Strategic Account Lead (Vaughan)
🏢 thyssenkrupp
📍 Vaughan