Join SITA as a Strategic Customer Success Lead, driving impactful customer relationships and operational performance across the AMER region. Shape customer success and satisfaction metrics. This senior role focuses on managing key customer accounts while promoting alignment between customer goals and business priorities.

You will lead customer reviews, operational strategies, and serve as the voice of the customer, providing insights that drive service enhancements and innovations. Your expertise will help foster collaboration across teams and ensure successful outcomes for all clients. Key Responsibilities:

- Manage a portfolio of strategic customer relationships
- Develop strategies to enhance customer satisfaction and retention




- Represent customer interests in product and service discussions
- Analyze customer performance and satisfaction metrics
- Lead transformation initiatives to improve customer experience

Requirements:

- Minimum 7 years in Customer Experience or Account Management
- Experience managing strategic accounts and initiatives
- Solid leadership in cross-functional transformation
- Excellent engagement skills with executives and teams
- Strategic thinker with strong operational capabilities

Drive customer success and operational excellence as a leader at SITA.

📌 Strategic Customer Success Lead at SITA (Montreal)
🏢 SITA Group
📍 Montreal