This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status. Location

- This role is in-person at South Campus Edmonton.

The Supervisor, Client Services South Campus provides leadership and supervision to the Customer Service/Bookings team within Campus & Community Recreation at the University of Alberta. The Supervisor, Client Services participates in the development and activation of the Campus & Community Recreation overarching goals and assists team members in understanding the linkage between their day-to-day activities and the overarching goals of the organization. The Supervisor, Client Services is an active participant in the CCR Leadership Group, all supervisory staff within CCR, contributing ideas, collaborating with colleagues and initiating discussions to improve the delivery of service to CCR clients. Specifically, the Supervisor, Client Services South Campus leads a team of 3 full time direct reports (1 Customer Service Coordinator and 2 Booking Facilitator positions) 3 full-time indirect reports (3 Customer Service Associates), 5-8 casual staff direct reports, and 12-15 casual staff indirect reports. The Supervisor, Client Services South Campus is responsible for the 18-hour a day, 7 day a week day-to-day client services operations serving CCR clients on south campus.

The Customer

Service/Bookings team supports the front-facing customer service interactions for all sport and recreation programs and facilities stewarded by Campus and Community Recreation on the South Campus.

The Customer

Service/Bookings team ensures customer interactions are professional, effective, and efficient and provides a seamless customer experience for both internal and external customers. The Supervisor works closely with staff members to ensure the exemplary delivery of client-focused service.

Responsibilities

- Oversees the development and review of procedures associated with customer service delivery and program registration; seeks approval of the Senior Manager and/or Director for new or revised policies affecting all CCR units.
- Oversees the recruitment, hiring, training and supervision of casual customer service staff members to support Foote Field and the Saville Community Sports Centre;
- Prepares an annual budget and recommends budget allocation to south campus units to support the Campus & Community Recreation vision of effective customer service;
- Collaborates with Booking and Event Facilitators, Recreation Facility Operators regarding event/program space logistics including space requirements, activity set up, event/program logistics, facility access, load-in/load-out requirements and “best practices” for space use.
- Communicates with various internal and external groups such as Ancillary Services (food), University trades, University grounds, parking services, UAPPS, Emergency and Risk Management offices to support event/program logistics as required.




- Develops and trains staff on appropriate standard operating procedures including Emergency Response Plans associated with use of sport and recreation facilities under the stewardship of Campus & Community Recreation.
- Communicates with clients the facility safety operation procedures including Emergency Response plans and supports clients in developing appropriate emergency response plans for activities/events taking place within the University sport and recreation facilities.
- Reviews, assesses, and makes decisions regarding space allocation requests for all activities in accordance with space use priority guidelines and discount policies within spaces stewarded by Campus & Community Recreation.
- Oversees staff schedules to ensure effective client service and to manage client expectations for all bookings, events and customer service;
- Trains and supervises a team of Booking and Event Facilitators, Customer Service Coordinator, and Customer Service Associates to support effective and efficient facility use and to maximize revenue generation
- Manage the south campus key sign out and building security system door schedules.
- Review, maintain, and coordinate the Saville Community Sports Centre and Foote Field websites.

Qualifications

- Bachelor’s degree in Recreation, Kinesiology, Sport Management, Sport Facility Management or related field is required
- Current Intermediate First Aid and Level “C” CPR certification required every 2 years
- Minimum 5 years/experience in recreation facility and event operation with demonstrated increasing responsibility, accountability, and staff supervision;
- Superior communication skills;
- Excellent leadership and motivational skills;
- Police Information Check;
- Experience with Intelligenz Recreation Management Software, Google Apps and Microsoft Office is preferred;
- Experience with budget and equipment purchasing preferred;
- Customer service and problem solving experience preferred;
- Experience working with National and Provincial Sport Organizations is an asset;
- Knowledge of Asset Planner is an asset;
- Knowledge of PeopleSoft software is an asset.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA). This position offers a comprehensive benefits package . About Us The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis.



The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.

📌 Supervisor, Client Services - South Campus (Edmonton)
🏢 University of Alberta
📍 Edmonton