Elevate customer service experiences as a Supervisor for the Customer Service Team at IntouchCX. Drive performance while nurturing team development. In the Team Lead role at IntouchCX, you will oversee Customer Service Representatives (CSRs), ensuring they receive excellent training and support.

You will work towards meeting service level agreements and Key Performance Indicators (KPIs). Your focus on relationship building and engagement will motivate your team and facilitate personal growth. Key Responsibilities:

- Manage the performance of the CSR team
- Ensure effective training and skill development
- Analyze data to identify performance gaps
- Create incentive programs for motivation
- Collaborate with internal departments for solutions Requirements:
- High school diploma or equivalent
- Minimum 1 year in a supervisory role in customer service
- Robust proficiency in Google Suite
- Ability to handle escalated customer issues
- Flexible to work various shifts Drive success at IntouchCX by exemplifying quality service and team leadership.

📌 Supervisor for Customer Service Team (Winnipeg)
🏢 Intouchcx
📍 Winnipeg